T- Mobile Retail Store Manager (Louisville, KY)

T- Mobile Retail Store Manager

Job Description Retail Store Manager Every day our Store Managers at T-Mobile run all aspects of the T-Mobile prepaid retail business including but not limited to financial management business operations customer service and retention promotions inventory employee training and development. Our Retail Store Managers Assure attainment of all net sales and revenue goals including developing sales strategies and tactical implementation Assume direct responsibility for all day-to-day store operations Establish and maintain adherence to budget Coach and develop retail staff Analyze business trends track competitor landscape share best practices with other stores Participate in the staffing process for the store including hiring and performance management Promote positive customer experience through modeling great customer service and handling escalations Demonstrate solid technical competence for all products and services sold Engage in community activities and business development that support business goals Own store issues proactively identify challenges and create improvement plans Conduct employee meetings and operations reviews Maintain relationships with Network Operations Center to keep abreast of changes potential customer issues and assist with resolution of issues Required Qualifications Two (2) - Three (3) years proven retail sales management experience (interactive sales process commissioned sales) Two (2) - Three (3) years of experience managing against financial goals budgeting forecasting and managing results Two (2) - Three (3) years of experience in selecting managing and developing employees (proven leadership skills) Desired Qualifications Three (3) years previous experience with back office systems (billing call center etc.) Three (3) years previous experience managing retail operations for a wireless telecom service provider Company Profile As America s Un-carrier T-Mobile US Inc. (NYSE TMUS ) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. T-Mobile US operates its flagship brands T-Mobile Go Smart and Univision. It currently serves approximately 53 million wireless subscribers and provides products and services through 70 000 points of distribution.