Customer Service Agent (Austin, TX)

Customer Service Agent

JOB DESCRIPTION This position is responsible for handling inbound calls from our customers. The primary responsibility of the Customer Service Agent is to resolve customer issues efficiently and effectively while ensuring the customer receives a world-class experience. Our representatives will utilize excellent decision-making judgment and communication skills while providing exceptional customer satisfaction. JOB RESPONSIBILITIES Provides exceptional service to customers in a professional manner Follows policies and procedures to ensure consistent customer satisfaction Strives to resolve customer queries with a one call resolution Communicates daily with customers as required through inbound and outbound calls Contributes to the completion of calls callback requests and customer service emails Achieves productivity targets as set forth by Customer Service Management Performs other duties as assigned by customer service management in support of the company operation SKILLS OR EXPERIENCE Excellent communications skills via telephone person to person written and oral Experience and attention to detail with data entry Focus on exceptional customer service Ability to make reasonable decisions with little direction and willingness to ask for help when needed Ability to multi-task and adapt in a fast paced team environment Professional appearance and demeanor EDUCATION High School diploma or equivalent experience. PREFERRED QUALIFICATIONS One year call center experience preferred but may consider retail experience. ABOUT LIQUIDATION CHANNEL Liquidation Channel is a 24 7 TV shopping channel with more than 500 employees. We are headquartered in Austin TX airing nationwide over 72 million homes via various satellite and cable networks including live broadcast via www.liquidationchannel.com. We offer fine jewelry and fashion products many which are produced in our own factories in Asia. LC is looking for creative passionate and energetic professionals who thrive on constant change and excel in fast paced team environments. Join LC and be part of a rapidly growing family friendly and socially responsible Company. Liquidation Channel provides excellent benefits including but not limited to paid medical dental vision AD& D profit sharing employee stock options 401k and a Hope scholarship for kids. SPECIAL INSTRUCTIONS TO APPLICANTS Please note that if we decide to extend an offer to you Liquidation Channel conducts a thorough background check and requires a drug test. DEPARTMENT Customer Service JOB CATEGORY Administrative Support JOB TYPE Full-Time and Part-Time JOB CLOSING DATE OPEN UNTIL FILLED Liquidation Channel is an EEOC employer