Customer ServiceSales (Indianapolis, IN)

Customer ServiceSales

Looking for a job opportunity where you can maximize your income career advancement recognition from your peers and work in a business that you are always helping people We are currently undergoing a large expansion in the Indianapolis area and I m looking to add a few more to my team. We specialize in employee benefits for large corporations city and county governments and local businesses. I m looking to add a few more benefits specialists and managers depending on experience. These positions you would be responsible for servicing our existing accounts while helping our team bring new accounts on board. At Liberty National we are driven by success. We engage your unique talents and perspectives. In efforts to succeed we support you all the way. If success motivates you you belong at Liberty National. Our specialty is working with city & county governments along with public & private businesses mostly with HR Managers. And we do this all in a team based environment. Job Description The role of Group Benefits Account Manager Group Benefits Specialist is a critical hire for the Snider Agency because of the growth the team has experienced over the last several years. You ll work closely with the producers on handling a lot of the daily client management renewals and enrollments for middle market accounts. Most of this business is fully funded although one should expect the company to grow in 2015 by moving up market into self-insured business. For the purpose of supporting the immediate book it is a positive to be proficient with account management analysis and marketing for groups over 100 lives. Group Benefits Account Manager Responsibilities Provide marketing and client services for designated prospects and clients managing the submission process preparing all new and renewal submissions for marketing analyzing data reviewing proposals completing enrollments and implementing communication strategies with the client. The importance of business relationships with business owners and HR directors throughout the state of Indiana is critical. One must be able to manage our existing relationships as well as create their own well. Stay abreast of markets products and carrier competitiveness to provide a comprehensive product portfolio to the client. Act as a liaison between the client and insurance companies in order to resolve all normal service issues regarding billing claims eligibility and escalated customer service issues. Group Benefits Account Manager Requirements Customer service experience is a must. Management experience is not required however is welcomed. Prior experience in a client interfacing role with responsibilities for managing direct communication on escalated issues pricing coverage changes and enrollments is a plus. Active state insurance license is not a must but is beneficial. Ability to step in as a team leader handling the delegation of administrative duties running renewal meetings and attending review appointments and presentations with the insured. Required experience Customer Service 1 year