Adminstrative Assistant - Customer Care (Springfield, MA)

Adminstrative Assistant - Customer Care

The Interstate Family of Companies encompasses a worldwide group of transportation warehousing relocation management logistics and real estate solutions serving government corporate and individual clients. The Company maintains its headquarters in Springfield VA working with a global alliance of 1 500 service partners countries across six continents. Interstate is currently seeking an Administrative Assistant to join the Customer Care Department. Candidates for this role should be self-motived have excellent problem solving skills and have strong communication abilities. Summary As part of the Customer Care team you will assist with the coordination of military shipments on a daily basis. You will inform the customers of their load and delivery details and ensure the information is accurately reflected in our system. Responsibilities Confirms packing and delivery dates with customer care coordinators agents and dispatch office Initiates Defense Property System (DPS) preapprovals Completes administrative tasks within DPS (dates move completion) Clears shipments for temporary storage Serves as back up to Customer Care & Dispatch team Answers incoming calls as needed Communicates regularly with agents carriers employees and transportation offices Qualifications Must be customer service oriented have excellent communication skills and the ability to work in a dynamic fast paced environment. Ability to communicate effectively with customers carriers and agents Demonstrated ability to multitask in a fast past environment Minimum typing skill of 50 wpm Beginner to Intermediate level or higher in Microsoft Word Excel and PowerPoint Education and or Experience High school diploma or general education degree (GED) and one to three months related experience and or training. Interstate offers the following benefits Competitive pay Paid vacation and sick leave Company paid life insurance Health and dental insurance Supplemental insurance 401(k) Tuition reimbursement Plus more