Client Account SpecialistOperation s Admin Job (Oklahoma City, OK)

Client Account SpecialistOperation s Admin Job

Client Account Specialist Operations Admin Job Description SUMMARY Provides excellent customer service and accurately assesses all customer needs. Coordinates and executes in-house marketing programs. Demonstrate a professional image of the SuperGreen Solutions brand at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential Skills QuickBooks Payroll ADP compliance Front Counter Sales Serve as the first point of contact for walk-in and telephone customers. Execute in house direct mailings. Assure customer satisfaction. Send thank you cards with orders. Respond to customer inquiries to determine needs provide recommendations and quotes and assist customers with the order process. Obtain information for future contact Process customer orders. Accurately complete Work Order obtain customer s approval and down payment Telemarketing Calls to Direct Mail Listing Telemarketing Calls to Existing Customer Files Telemarketing Calls to New Business Listings Telemarket No-Activity Customers Call Outstanding Quotations Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages Chamber of Commerce directory etc.) Work closely with the Production Area to answer any questions they may have concerning current work orders. Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process. Mailings to No-Activity Customers Mailings to Club Members Follow Up Of Top 100 customers Run Bi-monthly Specials Campaign Implement Marketing Strategies from Marketing Planner. Execute in-house marketing working with Owner Marketing Representative Enter contact names into database for appropriate follow up Contact customers when the order is ready Obtain referrals determine contact name and phone number and provide follow up with that referral Support Owner as needed with reports close outs invoices and daily weekly and monthly paperwork Cross train in other areas of the store to maintain a fully functioning store at all times. Maintain an organized clean and professional store appearance at all times. Quality Control QUALIFICATIONS Education Experience Any combinations of education training or general experience that would provide the required skills and knowledge base sufficient enough for job performance. This includes Sufficient formal or informal education to assure the ability to use simple math (adding subtracting multiplying and dividing whole numbers and fractions as well as converting fractions to decimals). Previous experience as a customer sales associate service representative. Previous experience in an embroidery or promotional products shop or graphics industry. Pass all assessments inventories administered during the hiring process. Knowledge Correct English usage including spelling grammar and punctuation ability to proofread basic math read and interpret a ruler and use a calculator basic sales skills telemarketing skills experience with a POS Accounting software system using a keyboard for typing data input apparel basics computer basics including Windows and Microsoft Office Suite. Skills Communication including listening speaking hearing and writing consulting being able to assess need and offer possible solutions for consideration time management using the phone book or other lists to generate contact companies. Desirable Qualifications Traits Easy-going adaptable personality positive outgoing attitude quality conscious flexibility to occasionally work overtime calm professional and diplomatic presents self well neatly dressed well mannered and polite. PHYSICAL DEMANDS Must have the ability to stand on feet for long periods of time. Must have the ability to operate a computer and monitor for long periods of time. Fax Resume to (405)608-1994 or Apply in person at 5820 N. May Ave Suite B Oklahoma City OK 73112