Senior Manager Communications and Change Management - Marriott I (Bethesda, MD)

Senior Manager Communications and Change Management - Marriott I

Senior Manager Communications & Change Management It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The Marriott International HQ located at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a Senior Manager Communications & Change Management. Responsibilities include JOB SUMMARY The BMSC Communications Senior Manager will lead communications and change management for Revenue Management Systems. This individual will partner closely with the RM Systems Strategy Leadership team RM Field Support BMSC Training and senior leaders in Revenue Management across all continents. The Senior Manager is a key member of the BMSC Communications Training and Recognition Services team and is responsible for 1) providing communications leadership and support for Revenue Management Systems while closely coordinating RM discipline communications through RM Field Support 2) developing the change management strategy including strategic communications for the RM Systems Roadmap to address various stakeholders (e.g. Field RM BMSC Continent Leadership HQ and Industry) 3) designing and leading the communication planning process and communications execution for RM Systems launches enhancements. CANDIDATE PROFILE Education and Experience Associate s Degree 8 years experience in business sales and marketing management operations or related professional area. Bachelor s Degree preferably in communications or business 6 years experience in business sales and marketing revenue management management operations or related professional area. Preferred Graduate degree MS MBA (or equivalent) in Business Management Psychology or Related Field. Experience in marketing and branding. Hospitality Lodging industry experience. Revenue Management experience Experience and knowledge in change management business transformation and organizational process analysis principles and methodologies. Experience in marketing and branding. Experience with project management approaches tools and phases of the project lifecycle. CORE WORK ACTIVITIES Communications Partner with RM Systems Leaders and Global RM Leaders to develop communications strategies and tactical plans that support RM System initiatives. Conduct change readiness assessments evaluate results and present findings in a logical and easy-to-understand manner. Design and apply a structured change management approach and methodology for initiatives supported. Develop overarching RM Systems communications strategy Conduct change impact analysis and stakeholder assessments. Create plan and execute every aspect of RM Systems initiative communications plans to effectively disseminate key messages. Own develop and manage calendar of key messages related to RM Systems and partner with RM Field Supportto ensure consistent relevant and timely delivery of internal communications material. Create messages describing RM Systems for use in internal communications and partner with RM Field support for distribution. Develop targeted communications (examples memos Frequently Asked Questions (FAQs) presentations collateral webcasts etc.) describing change preparation rollout measurements and milestones based on international market needs. Develop core presentations for RM Leaders and key stakeholders (e.g. owners GMs revenue etc.) related to RM Systems. Establish methods to measure the effectiveness of change management and communications efforts set targets track results and improve programs.Lead data collection efforts and analyze data and feedback to inform strategy development track performance and recommend solutions to continuously improve performance. Promote use and refinement of the communication protocols for all BMSC disciplines to include Webcast coordination and execution Preparation of Sr. Management memos presentations and communications Maintain distribution standards Improve processes actively seeks stakeholder feedback and focuses on designing processes materials. Responds to ad hoc requests. Support requests by department managers as needed. Seek opportunities to leverage knowledge resources and work activities across the BMSC Communications and Change Management Change Management and other MI departments divisions. Work collaboratively with a variety of key stakeholders both within BMSC and across the organization (e.g. Global Operations Finance iT Continent Communications Leads etc.) to ensure alignment and consistency with broader organizational communication efforts. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues problems and opportunities obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and or others assumes responsibility for work objectives initiates focuses and monitors the efforts of self and or others toward the accomplishment goals proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and or others prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer stakeholder needs and actions consistent with the company s service standards. Global Mindset - Supports employees and business partners with diverse styles abilities motivations and or cultural perspectives utilizes differences to drive innovation engagement and enhance business results and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. 5 years experience in change management consulting Strong ability to write and edit for all media Strong ability with graphic design and layout Experience using social media networking tools to achieve communications objectives strongly preferred Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.). Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobsearch.ftl lang en Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com Connect and network online with us www.facebook.com marriottjobsandcareerswww.twitter.com marriottcareerswww.linkedin.com company marriott-internationalwww.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.