The Delivery Guy (Freehold, NJ)

The Delivery Guy

ABOUT How do I place an order You can order online or by phone. To order online click on the place your order tab above enter your information and follow the instructions.Where do you deliver Currently we deliver to Colts Neck Englishtown Freehold Howell Manalapan Marlboro Morganville Areas. How long will it take The average delivery time is 30 minutes however inclement weather traffic and long food preparation times may influence delivery times. When placing your order you will be quoted an estimated delivery time and your order will generally arrive within 30 minutes of that time.What are your hours of operation We are open Monday - Saturday 10 00 AM to 10 00 pm and closed on Sunday. What is the minimum order size and what fees do you charge The minimum required food order is 10. There is a pick up fee of 1.50 within 3 miles from our base then a charge of 1.50 per mile from pickup location to the destination. What about using restaurant gift certificates or coupons Restaurant gift certificates or coupons are not valid for delivery orders. My order is missing something. Why didn t the driver check the order For reasons of food safety our drivers are not permitted to check your order. This ensures that your food is not handled between the time the restaurant packages it and the time you open it. While this makes mistakes harder to catch it also helps preserve the quality of your food. What if my order is missing an item While we strive to make sure every order is correct sometimes mistakes are made. If something is left off of your order we will either go back and pick up the item for you or remove any charge associated with that item from your bill - whichever you prefer. Is there a minimum amount of food I must order We require that you order a minimum of 10.00 worth of food. Why do you charge an automatic gratuity on orders Just as many dine-in restaurants add an automatic gratuity of 18-20% for parties of 6 or more we add a 10% gratuity the order. This is to ensure that the driver is compensated for his time. With larger orders drivers are only able to take one order per hour. Without your gratuity they would make less than minimum wage. Do I need to tip the drivers We strongly recommend tipping your delivery driver if they have provided good service. Drivers are just like waiters in a restaurant they work for tips. Our drivers are not paid an hourly wage their only compensation is a small fee for each order they deliver. Drivers must maintain their own vehicles and pay for their own fuel. If you have received poor service please don t take it out on your driver Please call the office so that we may correct the problem. What is your refund policy We do not offer refunds as we must pay the restaurant for their food once they have prepared it. If you have any problems with your order please contact the dispatcher by phone. We will make every effort to correct any problems with your order as quickly as possible.