Customer Service Claim Clerk (Rancho Cucamonga, CA)

Customer Service Claim Clerk

Customer Service Claim Clerk (Chino) We are seeking an experienced Customer Service Claims Clerk. This position is full time located in the city of Chino.Objectives -Handle high volume incoming telephone inquiries -Have effective communication skills particularly when dealing with claimants who are hostile and combative. -Data entry into CRM and internal systems -Help resolve any technical and or troubleshooting issues as needed -Demonstrate professionalism enthusiasm and excellent communication skills as the technical support representatives are the face of the company. -To serve as the expert internally and externally -Working with Logistics department to ensure parts are shipping out in a timely manner to customers -Answer calls and customer issues as the expert which is defined as the technical service expert on the product -Use strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally -Support and exemplify the company s standard of offering excellent after sales service by product knowledge and proactive follow up for building customer relationships -Work to develop and build ongoing customer relationships and ensure a continued level of excellence within customer service -Consistently increase the amount of calls taken along with lowering the talk time and work time between calls -Consistently increase the amount of knowledge absorbed through the technical team and training sessions -Providing feedback on newly discovered problems and suggestions for past and current grill models -Assigned additional duties as determined by management.Requirements -Claim experience Insurance Claims Warranty Claims -Basic reading writing and arithmetic skills required -Have the ability to file in alphabetical order -Good data entry keyboard skills -Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. -Advanced level on MS Excel Word PowerPoint and Paint -Basic Excel skills such as Sort Filter Find and SUM functions. -Proven skills to interact with customers and resolve problems. -Proven ability to resolve customer issues on each and every call -Perform with a high volume of calls while having no issues with attendance tardiness or behavior -Knowledge of customer service principles and practices -Knowledge of administration and clerical processes -Relevant product knowledge -Desire for potential to be in team lead and or supervisory role -Strong team player and capable of working independently -Personal accountability to keep a low abandoned call rate which will be recognized individually and collectively -Personal accountability to provide solutions to problems instead of immediately escalating the situation to the next level accountability to want to take it to the next level -A High School Diploma is required. AA AS preferred. -One to three years of general business experience related experience preferred. -Six months or more experience in a call center environment All Applicants must be willing to Adhere to our drug screen policy. Pass background check. To apply please visit our office during the application hours of Monday-Thursday 9am-12 30pm at Persona HR 8659 Haven Ave. Suite200 Rancho Cucamonga CA 91730 Must bring 2 forms of ID and any certification that you may have. Must have a valid email address Can not apply without 2 forms of ID (i.e. driver license social security passport) Please note we are a staffing firm. Our goal is to be your long-term employer and we guarantee lifetime placement for quality employees. Principals only. Recruiters please don t contact this job poster. do NOT contact us with unsolicited services or offers