IT Analyst (RDBMSpackaging andSCCM exp.) (Montreal)

IT Analyst (RDBMSpackaging andSCCM exp.)

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to shegufta(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is Shegufta AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010628 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client is well-establish consulting firm in Calgary AB. They are looking for IT Analyst (RDBMS packaging & SCCM exp.) This is a 3 months contract with strong possibility of extension. AppIM App Steward 4 Top 3 Skills 1) Experience knowledge of Windows server 2008 2012 environments packaging and SCCM 2) Databases (Oracle SQL server) and SQL scripting knowledge 3) ITIL ITSM knowledge Description The ideal candidate will possess 5-8 years of experience supporting Oil and Gas applications in particular production accounting. Key Responsibilities Undertakes the service management activities and minor enhancement involved in the ongoing delivery of Application Management. Provides application lifecycle technical expertise for the support monitoring troubleshooting change and enhancement of packaged (e.g. SAP Oracle) or custom applications (e.g. Java .NET and Mainframe) in accordance with contractual terms and conditions and established technical standards such as CMMI-SCC and ISO. Engages in and provides support for transition transformation efforts. Undertakes the full range of Service Management functions required to ensure service delivery compliance to budget quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards such as ISO and best practices such as Information Technology Infrastructure Library (ITIL). Manages the technical service relationships between Client and the customer between Client and subcontractors vendors or among various internal organizations. Works with the key customers and or internal businesses end user representatives (e.g. Account Executive and the Account Delivery Manager) to retain customers and build the business. Business Application Management workers are supported by Service Desk function when they work directly with application end-users on application incidents. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Position will be required to provide 24x7 support on a rotation basis. On-call may also be required. Responsibilities Technical Knowledge Apply advanced technical and business knowledge to solve application issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for Client and for customers. Incident Management Resolve single- and cross technology application incidents independently. Document known errors and work around Works with team members delivery centers and other organizations to resolve unusually complex or cross-technology incidents. Escalation Management identify manage and lead escalations via established processes. Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team technology area. Change Management Implementation Independently review implement and verify changes solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board. Configuration Management Oversee configuration management processes resolve issues and implement processes to improve efficiencies. Customer Relationship Management Influence with customers and or internal businesses end users regarding operational details solutions and proposals. Becoming a trusted advisor to the customer. Provides training to end users on applications in area of responsibility. Understands and manages to contract scope. Teamwork Work as part of a global and or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical- operational policies standards or business areas. Is a trusted advisor inside and outside the team technology area. Contract Knowledge Demonstrates comprehensive understanding of contract obligations across business area. Provides guidance to others to meet contract obligations. Mentor less-experienced team members on all areas of Applications Management work. Communication skills and good client-facing interpersonal skills are important as the technical support role assists application users with application functional support questions works with application users to resolve issues partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Knowledge and Skills Act as the client liaison and primary interface to the customer for the applications in their portfolio Work with upstream & field operation business applications used for production tracking trending analysis and accounting in Oil& Gas industry SQL scripting to help end users to troubleshoot analyse and resolve data issues in the applications Work on packaging and deployment of newer versions of the software tools used by the clients Develop and execute remediation plans for issues caused by platform upgrades like Windows7 and Oracle12 etc. Support for incidents and service requests including off-hours support for critical priority incidents for assigned applications Proficient with technologies required to build and run the application and be knowledgeable regarding application architecture design and function. Configuration of 3rd party software Creation and maintenance of application documentation Testing and maintenance of applications Support and maintenance of information systems per standard IT process methodology (such as ITIL and ITSM) Scope of applications and information systems supported include both 3rd party software and custom built applications. The Technical Support team solves common and complex application issues within established guidelines and recommends appropriate alternatives to the customer Work on problems of diverse complexity and scope participate in root cause analysis sessions and perform corrective action tasks. This role exercises independent judgment within generally defined policies and practices to identify and select a solution and may seek advice in order to make decisions on complex issues. Proactively search for issues and provide solutions to prevent problems from occurring in area of responsibility including patch management Communication skills and good client-facing interpersonal skills are important as the technical support role assists application users with application functional support questions Work with application users to resolve issues partner with members of a given team or other IT teams as appropriate. Identify potential escalations and proactively alert management. Proven ability to work successfully with geographically dispersed teams System and Business Domain Knowledge Experience working with Oil & Gas business applications used for production tracking trending analysis and accounting Knowledge of oil and gas exploration development and production concepts Experience with databases and SQL scripting - Oracle and or SQL server Experience supporting IT applications in Citrix and Win7 environments Packaging knowledge with Zen Works SCCM and App-V etc. Experience with Ticketing Systems (eg. ServiceNow Remedy etc.) General Windows Server and network knowledge Experience and knowledge with license manager applications services Knowledge of application lifecycle management and ITSM Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing