Voice Analyst- level 3 (VOIP and Cisco exp) (Montreal)

Voice Analyst- level 3 (VOIP and Cisco exp)

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so Please read the job description below. If this interests you please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number E-mail to denise(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter in charge of this role is Denise AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010675 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client is major bank is looking for a Voice Analyst- level 3 (VOIP and Cisco exp) This is for a 6 months contract with strong possibility of extensionIndustry Banking Location Mississauga ON Support in the VOIP and CISCO side of the business The role requires majority of the time to work from Evening or Night Shifts. There will be flexibility to work from home and but can be available to be onsite if the project situation demands so. The candidate should be able to provide availability for 24 7 support of monitoring functions This position plays an important role in ensuring proactive activities are in place within the Operational Readiness work stream Support operations group. The IT Analyst uses specialized software applications to analyze performance identify potential areas requiring redesign expansion or troubleshooting. The Analyst evaluates new monitoring and analysis tools and makes recommendations to for adoption or rejection. Ability to work on evening and night shifts Excellent customer service and coordination skills 5 years working with Level 2 support 5 years of Technical support in CISCO VOIP environment 5 years with Cisco Call Manager CCNA Certified 5 years with incident and problem management 5 years of providing Voice Cisco and Network support 5 years exp dealing with Escalations Solid exp with MS Office skills (Outlook Word Excel PowerPoint Access) Strong reporting skills Able to define report requirements. Ability to produce accurate and precise work detect discrepancies and resolve discrepancies while meeting deadlines. MS Office skills (Outlook Word Excel PowerPoint Access) Please fill the table below Qualification Rating Must Have Short-listing Questions Able and willing to work on a rotating and overnight shift Yes no Adaptable professional flexible a quick learner and have a strong customer service Yes no Excellent communication skills transparent concise timely consistent and understood Yes no Skills CCNA (Cisco Certified Network Administrator) Yrs. Cisco Unified Communications Manager (Call Manager) Yrs. Experience in supporting voice systems Yrs. Incident Management Experience Yrs. Proficient in MS Office applications (Word Excel PowerPoint Visio) Yrs. Reporting Yrs. Technical support Yrs. Telephone Customer Service Yrs. Voice Communications Yrs. VoIP and Network experience Yes no Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing