CollectionsCredit Consultant (Phoenix, AZ)

CollectionsCredit Consultant

Please apply via centurylink.jobs Classification Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Wages Wage Scale MM Per the LOA this position has automatic salary increases every six months until you reach the top weekly salary.Training December 8 2014Location Phoenix AZTypical Work Hours The call center is open Monday Friday. Shifts can vary from day to day and are based on seniority and needs of the business.Job Description The role of the Credit Consultant is to collect revenues owed from residential customers and to assist with basic billing inquires. The only way we can do this is by providing superior customer service and building a customer loyalty base. We collect on an account when the customer gets a past due notice and we consult with that customer selling them on the importance of paying their bill. Conflict resolution and negotiation skills will be utilized on a daily basis. Receive inbound calls from CenturyLink residential customers for collections payment arrangements and billing inquiry. Meet established collection objectives monthly. Use various computer systems screens simultaneously. Build and maintain strong customer rapport. Consult multi-task and problem solve with the customer. Perfect the customer experience by providing excellent service on every call Basic Qualifications Strong communication skills (written and verbal) preferred Multi-tasking and problem solving skills Good listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customer Computer literacy Outstanding customer service skills. Preferred Qualifications Previous collections and or call center experience.Work Environment Inbound and outbound customer service center - structured and fast paced. Will utilize headset telephone and computer for extended periods of time. Position requires high volume of contact with customers. No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race color ancestry citizenship national origin religion veteran status disability genetic characteristic or information age gender sexual orientation marital status family status pregnancy or other legally protected status (collectively protected statuses ). We do not tolerate unlawful discrimination in any employment decisions including recruiting hiring compensation promotion benefits discipline termination job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check. www1.eeoc.gov employers upload eeoc_self_print_poster.pdf