Guest Service Rep-PM - Courtyard Kansas City Overland ParkMetcal (Overland Park, KS)

Guest Service Rep-PM - Courtyard Kansas City Overland ParkMetcal

It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us.The Courtyard Kansas City Overland Park Metcalf South of College Boulevard located at 11301 Metcalf Avenue Overland Park KS 66210 is currently hiring a Guest Service Rep-PM. Responsibilities include Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests including wake-up call requests. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Review shift logs daily memo books and document pertinent information in logbooks. Process all payment types such as room charges cash checks debit or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts completing cashier and closing reports running night audit backup and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures and report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 15000ATV Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com Connect and network online with us www.facebook.com marriottjobsandcareers www.twitter.com marriottcareers www.linkedin.com company marriott-international www.weibo.com marriottcareersMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.