Service Coordinator (Las Vegas) (Las Vegas, NV)

Service Coordinator (Las Vegas)

Intelligent Technical Solutions (www.itsasap.com) has been in business 11 years and growing at a double digit rate. We are centrally located in Las Vegas with hundreds of clients throughout the world. We are seeking qualified and passionate professionals to grow with us. Sick of being a corporate expense Are you appreciated Is there a plan for you to learn grow and succeed Want to work in a fast paced environment to contribute to a company that appreciates hard work Do you want to learn about desktop support network operations cloud environments and fiber roll-outs This may be the perfect position for you. Please upload your resume fill out our application and complete our online testing. (This process takes roughly 90 minutes) Visit www.ondemandassessment.com verify apply BDyRyvR nwPTwPa Skills Requirements - Must be able to type really fast and accurate - Experience answering phones - Have the drive and passion to become IT technician - Excellent people skills and excellent telephone manner - Ability to concisely describe or summarize a technical problem in writing - Ability to determine best practices and routines for various office procedures - Should be able to put processes in clear documentation - Willingness and ability to learn new skills and use new types of information - Personal responsibility and reliability - Persistence and ability to research possible solutions when encountering resistance - Multitask and move between complicated issues smoothly - Ability to remain calm and perform under pressure from demanding clients - Adaptable to a continually changing and growing work environment serving clients to better their business Responsibilities - Answer phones within 3 rings - create service tickets - Manage service work for priorities - Manage on-site service scheduling - Keep technicians on schedule - Review past due tickets - Keep and update inventory - Prepare marketing materials as needed - Prepare and monitor RMA s - Maintain a professional and clean appearance - Negotiate between multiple calls - Other tasks as assigned Compensation - Competitive wage - Team bonuses - Paid approved educational advancement programs and certifications - Company offering for Health Dental and Vision coverage - Matching 401k - Paid Vacation PTO - Lunch provided by a professional chef every day - Personal trainer in-house 3 days week - Safe clean and fun work environment Please upload your resume fill out our application and complete our online testing. (This process takes roughly 90 minutes) Visit www.ondemandassessment.com verify apply BDyRyvR nwPTwPa