Bilingual Inbound Customer Service Representative with Call Cent (Montreal)

Bilingual Inbound Customer Service Representative with Call Cent

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ssingh(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter in charge of this role is Sunita AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010691 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Bilingual Inbound Customer Service Representative with Call Center & Banking Exp Duration 1 year contract with high possibility of going permanent. Location Brossard QC Working hours Monday - Friday 730am-9pm and Saturday 9-5pm Must be Flexible Please forward your resumes in an ENGLISH MS Word document only Job Description Under the direction of the Customer Service Team Leader the Customer Service Officer is responsible for consistently providing customers with accurate information and solutions in a professional and courteous manner. The incumbent performs all duties according to the established Customer Service Policies & Procedures. Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers. Assist in a service standard objective of answering 70% of all calls within 30 seconds. Achieve and maintain quality monitoring scores of at least 85% monthly. Field all questions and concerns regarding loans contracts payouts insurance and charges to customers and authorized third parties. Provide accurate and up to date information to all Auto Finance customers at all times. Respond to inbound calls faxes and email inquiries within department s service level agreements. Take ownership for the calls or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer. Delay payments and facilitate due date and payment frequency changes for clientele. Provide payouts and balances to customers and authorized third parties (i.e. dealers banks etc.) Update customer s personal information on their files (i.e. address place of Bank s employment banking etc.) Display appropriate telephone and email etiquette when communicating with customers (both internally and externally) Perform outbound activities of the department such as outgoing welcome calls insurance broker calls. Promote the use of and send passwords for the Customer Web Interface to all customers. Contribute to the success of the business and Customer Service department through personal efforts to enhance own knowledge and skills assist others in achieving common goals and objectives and maintaining a respectful positive work environment. Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing