Debt Analyst (Jacksonville, FL)

Debt Analyst

Tax Defense Network Inc. is made up of teams of knowledgeable employees including tax attorneys licensed tax professionals such as CPA s debt consultants and federally authorized enrolled agents who are committed to providing taxpayers with assistance and personalized IRS mediation. We mediate between our clients and the IRS to arrive at the best possible IRS concessions. Our goal is to help every one of our clients extinguish their debt to the IRS. As a debt analyst servicing our clients is our first priority. Our team brings a level of expertise which allows TDN to help those who feel overwhelmed by the IRS with professionalism and confidence. We do this in two ways through Fire and Ice Ensuring our clients are Fully Informed and have Reasonable Expectations It is very easy for other tax debt relief firms to make big claims but it is difficult for them to live up to them. TDN does not make exaggerated claims because it can hurt our clients by wasting their time and money. We believe that taxpayers should be fully informed with realistic expectations (FIRE) about their tax situation. Ensuring our clients have the Ideal Client Experience The mission of Tax Defense Network is to provide the best service to taxpayers without the hype exaggerated claims and restricting company policies. We never forget who we are working for and never put profits above people. This is how we ensure we give all clients an ideal client experience (ICE). The function of the Debt Analyst is to consultant with taxpayers who owe the IRS tax or State tax. Employees must be able to professionally consult with highly-stressed taxpayers who may be undergoing any of the following actions by the IRS or State taxing authority Garnishment of wages levying of bank accounts including retirement accounts and seizure of assets. Debt Analysts can be considered pre-Sales Associates. These positions are the all important first line of contact with our clients setting the tone for all future client relations. The calls you will field are warm...no cold calling...our prospective clients call us for help with their IRS Tax Issues. You will work closely with our Team of Inside Sales Professionals to help resolve those issues. Make a difference in your life with a new career opportunity... while you make a difference in the lives of our clients helping them solve their IRS Tax Issues. Requirements Must be able to work a flexible schedule Monday- Friday with an occasional Saturday Rotating schedule Monday-Thursday 1 00pm-10 00pm(during summer) Monday-Thursday 11 00am-8 00pm(after summer) and Friday 8 00am-5 00pm. Mondays during tax season your schedule may include an Iron Man Shift 8am-8pm Must feel comfortable working in call center type environment. You will sit at a cubicle-type desk for extended periods of time and perform in-depth consultations telephonically using a headset. You will perform continuous telephone consultations back-to-back throughout the day as taxpayers call-in or are contacted through outbound calls. Must able to effectively work in high-stress noisy demanding call center environment Must be able to meet production quotas Expected to multi-task and quickly learn new products and services Employee must be able to properly document the consultation by quickly and accurately typing detailed notes regarding the call Able to gather initial client information but asking informed and probing questions Tax Defense Network Offers Unlimited earning potential designed to let A players thrive Extensive paid training program giving you all the tools necessary to succeed No cold calling. Nothing but warm transfers and leads Eligible for medical benefits dental vision 401K after 60-Day Probationary Period and more Extensive incentives for meeting goals TVS bonus dress down days etc. Fun working environment team focused