Transportation Supervisor (Jacksonville, FL)

Transportation Supervisor

Position Description We are seeking a Transportation Supervisor to oversee the transportation department of one or more locations within assigned geography providing leadership within the location(s) as assigned. Acts as the liaison between customer operations CSRs and the support team. Duties include but are not limited to Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times. Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required in order to service customers on routes that may have operational difficulties (i.e. vehicle breakdown vehicle accident or completely full truck). Manage driver debrief process for every route. Ensure there is documentation (manifest PDT receipt etc) for every customer transaction. Update route comments as required. Maintain a high standard of customer service as measured by key metrics (on-time no missed stops loyalty etc). Manage open order report to resolve service issues. Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date. Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback. Conduct customer visits to review service. Manage customer interaction records to resolve service issues. Monitor operations and staff and recommends when necessary changes in methods procedures structure and additions or changes in personnel to secure optimum utilization of resources. Monitor department work productivity reports on trends and recommends and implements changes to continually improve work productivity. Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently. Manage route vehicles containers load bars and straps hand-trucks PDT s and printers and all other company equipment and assets. Monitor routes to improve route efficiency. Team Member Development Select train and develop an effective and efficient staff Make every reasonable effort to select train and develop a qualified diverse workforce. Establish and communicate performance standards and objectives conduct performance appraisals. Recommend salary adjustments promotions transfers and dismissals. Coach employees on educational and job opportunities to enhance career development and keep them informed of current problems changes and new developments in the department and the company by conducting team meetings. Perform ride a-longs ensuring CSRs operate and work safely efficiently productively and deliver a high level of customer service. Conduct spot checks to re-enforce proper CSR behavior as well as communicate the value we bring to the customer. Perform pre-employment screening activities new CSR orientation reviews of CSRs and monthly safety meetings. Complete daily yard walk Track and input DOT hours JJ Keller. Administer Company policies and procedures communicate to staff interpret as necessary and ensure compliance and safety. Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary in order to prevent accident or injuries. Conduct regularly scheduled safety meetings (i.e. monthly Safety Committee tailgate meetings). Oversee and participate in the maintenance of Driver Qualification Files DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF DOT Logs and VCR are accurate and complete must maintain DOT files. Education and Experience Requirements Education equivalent to graduation from High school or GED equivalent some college preferred. Two or more years of Transportation Logistic experience required demonstrating the ability to plan and supervise the work of others. May require mandatory immunizations and credentialing based on customer requirements. Commercial Vehicle Driving experience preferred but not required. Maintains a current Medical Examiner s Certificate (MEC) issued by a doctor approved by Stericycle Shred-it. Must work safely and carefully to prevent injury to self and others while driving loading and unloading vehicle. Requires constant mental and visual attention relative to the safe operation of the vehicle. Demonstrates knowledge of DOT OSHA HIPAA and NAID. Demonstrates knowledge of computer software applications to include spreadsheets and word processing. Demonstrates knowledge of inventory management and routing and re-routing.