Contact Center Service Representative (Amherst, MA)

Contact Center Service Representative

We Are Currently Scheduling Interviews Schedule Yours Here bullhorn.personified.com client jobInfoApplicationRespMgmt.action EntityID 22556& source Passive_Sourcing Founded in 1856 M& T Bank Corporation provides banking investment insurance and mortgage financial services to more than 3.6 million consumer business and government clients.At M& T career development is an ongoing mission. We re committed to finding the best talent cultivating it and ultimately helping our employees reach their career goals. From exceptional benefits to highly valued diversity we re working hard to become one of the nation s best places to work. Come and experience the advantages of working in a large company with the rewards of working in a local community-focused organization.M& T Bank offers comprehensive benefits employee discounts retirement savings plan career growth opportunities a convenient location near bus routes and much more Position Summary Provides service to customers by phone in responding to incoming Retail customers telephone requests for information regarding all deposit products installment loans lines and credit cards. Provides customer service to incoming calls across in Retail or Mortgage Banking.Responsibilities Provide account information to Retail or Mortgage customers to respond to customer questions and resolve any problems or issues. Account information provided includes balances transactional information payoffs account product details interest rates and other general information. Fulfill customer requests for account maintenance activities on deposit installment loans line and credit accounts for Retail or Mortgage including transferring funds making payments placing stop payments and account restraints placing Debit Credit card blocks and completing address changes and various account maintenance forms and transaction disputes in a timely and accurate manner. Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate or escalate to management as appropriate to meet customer needs. Cross-sell Bank products and services to incoming customer service callers to meet their needs and expand their overall relationship with M& T Bank. Identify opportunities to suggest alternative Bank products or services to customers that better suit their needs to contribute to customer retention. Complete special assignments projects and new hire coaching as requested. Understand and adhere to the Company s risk and regulatory standards policies and controls in accordance with the Company s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M& T Bank brand. Maintain M& T internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Requirements High school diploma or equivalent (GED) and a minimum of 6 months experience in customer service sales and or related experience. Good communication skills. Strong telephone skills. Good organizational skills. Good time management skills. Basic familiarity with personal computers (PC). Proven problem-solving skills. Knowledge of the customer service concept and importance in developing and expanding relationships. Familiarity with banking computer systems and banking products services and procedures preferred. Build Your Future at M& T Bank Apply Here bullhorn.personified.com client jobInfoApplicationRespMgmt.action EntityID 22556& source Passive_Sourcing