Reservations Agent - Bilingual in Spanish and English (Chandler, AZ)

Reservations Agent - Bilingual in Spanish and English

POSITION INFORMATION HOURS- Full-time position with 40 hours per week. - Must be flexible to work any shift assigned within a 24 hour day 7 day week 365 day year operation including weekends holidays and overtime as needed. Hours could include late nights and early mornings.TRAINING- Candidates must be able to attend all 5 weeks of paid training beginning on February 9 2015.- Training is structured and fast pace. New hires will be expected to study daily and pass weekly exams.UNION- Like many positions within the company this position is a part of a union and will require initiation fees and monthly dues.RESPONSIBILITIES- Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers- Answer customer s inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners- Ability to handle customer questions complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution - Assist customers with technical website and mobile navigation needs - Make new reservations and change existing reservations on scheduled domestic and international flights- Perform both computer and inbound outbound telephone related tasks- Other duties as assigned- Embody the Alaska Spirit and conducts oneself with Professionalism Integrity Resourcefulness and CaringQUALIFICATIONS- Fluent in Spanish and English is required- High School diploma or equivalent required- Minimum age of 18 years old- Must be authorized to work in the United States- Must have strong customer service skills and a professional and pleasant phone demeanor- Proficient keyboard skills required- Excellent attendance and reliability required- Adaptable to performing work according to set procedures required- Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers- Demonstrated knowledge and aptitude to use computers and related technology skillfully required - Demonstrated proficiency and agility with adopting utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required - Proven ability to continually learn and understand changing job-related policies and procedures company products services and promotions in an efficient manner requiredTHE LOCATIONThe location for this position is in Chandler ArizonaPOSTING INFORMATIONPlease apply on or before TUESDAY JANUARY 13THJob ID - 24906 alaskaair.jobs chandler-az reservations-agent-bilingual-in-spanish-and-e nglish 02B3EE9E20A54A65847681025C77BEC0 job