Kiosk Manager (Omaha, NE)

Kiosk Manager

Manager Kiosk Sales CenturyLink is the third largest telecommunications company in the United States. The company provides broadband voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink Prism TV and DIRECTV brands. In addition the company provides data voice and managed services to business government and wholesale customers in local national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis a CenturyLink company. CenturyLink s customers range from Fortune 500 companies in some of the country s largest cities to families living in rural America. Headquartered in Monroe La. CenturyLink is an S& P 500 company and is included among the Fortune 500 list of America s largest corporations. For more information visit www.centurylink.com. The Manager Kiosk Sales is an integral part of our team as they support and manage all aspects of our retail stores. The manager will be responsible for overseeing retail event center employees scheduling of employees performance management inventory security and compliance. Additional duties include but are not limited to resolving customer billing questions and issues taking payments and cash handling. Manager will ensure assigned revenue and product sales objectives are met on a monthly basis. Ensuring that assigned revenue and product sales objectives are met on a monthly basis. Handling customer inquiries with regards to CenturyLink s product offerings pricing etc. Recruiting hiring training and developing employees. Communicating on-going performance levels to Area Retail manager and assist in implementing needed operational improvements. Establishing a positive and professional work environment. Resolving operational day-to-day issues and handling customer escalations. Assisting Manager-Retail Sales in maximizing sales and profitability through focusing on key business initiatives store presentation marketing execution inventory management customer service loss prevention risk management and daily operational cost control. Completing operational duties including paperwork and sales reports as they relate to store opening and closing. Assigning duties to other employees to insure efficient operation of the store and adhering to CenturyLink s policies and procedures as they relate to Kiosk employees. Addressing customer inquiries in regard to CenturyLink s product offerings pricing etc. Recruiting hiring training and developing employees. Communicating on-going performance levels to the Manager - Retail Sales and assist in implementing needed operational improvements. Establishing a positive and professional work environment. Resolving operational day-to-day issues and handling customer escalations. Be an integral part of the action and grow with us as we lead the communications industry into the future. Basic Qualifications One year of supervisory experience preferably in a retail environment. One year of retail sales or customer service experience. Strong communication skills. Ability to work in a team environment. Basic knowledge of Microsoft Office i.e. Word Excel PowerPoint Outlook. HS Diploma or equivalent work experience. Ability to work varying shifts and hours including weekends and holidays. Preferred Qualifications Telecommunications knowledge. Proven success in a commission sales environment.