Collections Representatives (Atlanta, GA)

Collections Representatives

We are currently recruiting experienced Collections Representatives. We offer excellent compensation as well bonus. Self starter desire to learn and excellent communication skills will be keys to success in this growing company. The opportunity is set in a collection call center environment. Payroll paid biweekly Bonus paid out Work Hours 2 late nights (12pm to 9pm) 3 Early nights (8am to 5pm) 2 Saturdays per month (8am to 12pm) Apply at s home.eease.adp.com recruit2 id 10387581& t 1 Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone automated dialer and written correspondence in a fast paced goal oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts. Essential Duties and Responsibilities include the following. Other duties may be assigned. Confers with customer by telephone in attempt to collect current and past due payments determines the reason for delinquency and updates customer information. Confirms account holder by following safeguards procedures on every call. Documents conversation and arrangements accurately in the collection system. Adheres to collection standards of conducts policy on all accounts including third parties. Treats all contacts in a courteous and professional manner. Reviews customer s file and offers programs to qualified customers in order to minimize delinquency. Uses established procedures to make effective use of extensions and due date changes to resolve delinquent accounts. Utilizes collection skip tools to locate accounts leading to resolution. Recommend accounts for repossession or legal action. Maintains delinquent rates at or below objectives. Meet daily and weekly production goals (Calls and dollars collected) This position involves regular access to specified personal information of consumers including but not limited to Social Security numbers and dates of birth. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and or Experience The knowledge skills and abilities typically acquired through the completion of a high school diplomas and or GED. two years collection related experience. Language Skills Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Mathematical Skills Ability to add subtracts multiply and divides in all units of measure using whole numbers common fractions and decimals. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Computer Skills To perform this job successfully an individual should have knowledge of MS Excel software and MS Word software. Other Skills and Abilities Knowledge of and compliant with the Fair Debt Collection Practices Act local state and federal collection laws. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is regularly required to sit use hands to finger handle or feel and talk or hear. The employee is occasionally required to stand walk and reach with hands and arms. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. First Investors is an equal opportunity employer. First Investors is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of First Investors to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status familial status gender identity change of sex and or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons. Interested candidates should NOT submit a photograph or video with a r sum . R sum s containing a photograph or video will not receive consideration.