Banquet Manager (Washington, MD)

Banquet Manager

Banquet Manager We make stories like this possible every day. By empowering our fellow Ladies and Gentlemen to make each guest experience like no other. By taking passion and turning it into a vision. And by leading a team that never forgets we re creating guests for life. The Ritz-Carlton Washington DC located at 1150 22nd Street NW Washington DC 20037 currently has the following opportunity Banquet Manager (14001R9Y) Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the event management food and beverage or related professional area.CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department (e.g. china glass silver buffet presentations props). Applies knowledge of all laws as they relate to an event. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. Adheres to and reinforces all standards policies and procedures. Maintains established sanitation levels. Manages departmental inventories and maintains equipment. Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. Schedules banquet service staff to forecast and service standards while maximizing profits. Assists team in developing lasting relationships with groups to retain business and increase growth.Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance. Conducts monthly department meetings with the Banquet team. Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. Acts as a liaison to the kitchen staff. Leads shifts and actively participates in the servicing of events.Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with employees.Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Observes service behaviors of employees and provides feedback to individuals. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfaction.We invite you to learn more about this position and apply at s marriott.taleo.net careersection 7 jobsearch.ftl lang en Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook. www.facebook.com marriottjobsandcareers www.linkedin.com company ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Application URL www.aplitrak.com adid YWtzaGF0LmNoYW5kaGEuMTI3NjIuNjQ5NkBtYXJyaW90d C5hcGxpdHJhay5jb20