Shift Lead Trainee Positions for Speedway LLC Northern KY (Florence)

Shift Lead Trainee Positions for Speedway LLC Northern KY

Job SHIFT LEADER TRAINEE Summary Serves as a trainee for a specific duration with the intention to prepare for service as a Shift Leader learns essential aspects of the Shift Leader job and demonstrates successful completion prior to being promoted learns how to serve as the leader and to oversee the retail operations during a designated shift and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal State and local laws and Company policies. Responsibilities (The following are to be learned and practiced during the training period) Provides customer service leadership direction for a designated shift and the team of employees working in that location Assists in training and coaching employees helping to ensure that store positions are staffed to appropriately handle Customer Service needs Runs Oversees the Point of Sale when a customer completes a purchase Fosters an environment focused on customer service and satisfaction Helps to ensure that employees follow all Company policies as detailed in the Operations Manual and in compliance with Federal State and local laws Works in tandem with Shift Leaders and or Co-Manager to ensure Management leadership is available to customers and employees at all times Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the Store Manager Co-Manager or Shift Leader is not on duty Helps ensure that all required reports and paperwork including but not limited to the Exceptional Customer Experience (ECE) worksheet are completed in a timely fashion Handles escalated customer concerns and emergencies in absence of the Store Manager. Seeks appropriate resolution for the situation while observing Company guidelines Adheres to and trains employees to follow proper money handling policies and procedures Helps ensure all merchandising and marketing programs are executed properly Assists in auditing inventory on a regular basis and helps manage on-hand quantities adding back stock to displays as needed Demonstrates a high value for Health Environment Safety and Security (HES) issues initiatives and programs in both personal and organizational responsibilities Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees Promotes and maintains a clean and organized store appearance inside and out Orders products verifies deliveries and posts accurate invoices as directed by store manager Learns how to conduct area pricing surveys and reports the results Learns how to conduct banking duties Follows and complies with all health and sanitation procedures and adheres to safe work practices Completes other duties including special projects as assigned by management