Call Center Customer Service Manager - Excellent Salary and Bene (Fort Lauderdale, AZ)

Call Center Customer Service Manager - Excellent Salary and Bene

Call Center Customer Service Manager wanted - up to 60K year (includes base salary performance-based bonuses) Established and Successful Industry Leader seeks Superstar Customer Service Manager to lead our Service Client Care Center. This is a GREAT opportunity to be a part of our winning team and be rewarded for your passion Please review the ENTIRE employment ad PRIOR to submitting your resume AND include a cover letter or at least one paragraph explaining why you believe you are the ideal candidate for this position. We are a successful automotive dealership looking for a dynamic energetic leader with outstanding customer care skills refined and proven managerial skills and a passion for excellence Our call center will focus on providing world class customer service. This individual will be responsible for organizing and directing the daily activities regarding our inbound outbound service call center. Essential Duties include Must be able to master inbound and outbound call strategies. We are looking for someone who leads by example. Excellent telephone skills are an absolute must for this position. Hire coach train counsel and monitor the performance of call center agents in order to ensure top performance. Maintain daily weekly and monthly service statistics. Handle guest concerns that demand Management attention tactfully promptly and with genuine care for the Guest s concerns. Work effectively together with other managers and supervisors to create maximum synergy coordination and cooperation. Provide coaching and training to employees on telephone performance & key performance indicators. Drive daily calling activities -Inbound and outbound calling campaigns (all calls are customer service driven no cold calling). Requirements Minimum of 3 - 5 years supervisory experience in a Customer Service Call Center. Superb communications skills both verbal and written. Verifiable and proven track record of success. Extensive customer service skills with the proven ability to resolve customer service issues. Self-starter professional demonstrates initiative resourcefulness and strong problem solving skills. Leadership The ability to lead department by displaying outstanding phone skills and a commitment and passion in creating customer amazement. Train The ability to conduct daily training and coaching sessions with your team. The ability to meet or exceed all department Key Performance Indicators that measure overall performance. Advanced computer knowledge & skills including Microsoft Office and efficient typing and writing skills. Strong organizational expertise and an attention to detail. Must be able to work flexible hours and days including some weekends. We Offer Great opportunity to join a proactive customer focused company Awesome income potential which consists of a base salary performance-based bonuses (Earn up to 60K per year) Fantastic opportunity to lead high-profile client care team. Comprehensive benefits including Health Dental Vision Profit Sharing and 401K. World class training and development program and much more If you re the one we want to speak with you now Please email your up to date resume along with a cover letter or paragraph that explains in detail why you believe you re the ideal candidate for this position today You must be able to pass a drug test and a background check. We are an EOE M F D V Employer