Help Desk Support (Los Angeles, CA)

Help Desk Support

Hi We have a Help Desk support Contract role with our direct client in Carrollton TX.Please find below the JD and if you would be interested do send your updated resume with contact details and we could move ahead from there.Technical Support Representative Primary Responsibilities Provide front line queue support for customers communicating technical support processes to customers in clear and understandable terms. Problem solving by collecting data establishing facts and drawing valid conclusions in a timely basis. Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. Meet call metrics and standards as defined by the department and enter all requests into SFDC database. Qualifications High School diploma or equivalent required Bachelor s degree preferred. 1-2 years experience in a call center environment. 2 years in a technical environment. Professional demeanor ability to interact positively with customers. Superior interpersonal and oral written communication skills with the ability to relate well and cooperate with others. Solid working knowledge of the Windows Operating System including but not limited to Windows XP and 7. Solid working knowledge of Windows registry file and folder security local domain user security and operating system troubleshooting. Working knowledge of SQL 2008 R2 preferred. Must be knowledgeable in supporting Internet Explorer (Chrome Fire Fox). Understanding of standard client server networking and internet fundamentals. Understanding of MS Office and support of add-in services. Requires strong organizational and time management skills. Knowledge of Windows Server 2003 2008 or Terminal Services a plus. MCSE or other technical certifications a plus.Thanks.