Coord-Group Housing Billing (Grapevine, TX)

Coord-Group Housing Billing

It s a powerful feeling to belong. It s that moment you feel truly and completely yourself. It s working with a team you call family. At Gaylord Hotels we know that when you feel at home you ll make our guests feel at home. And it s why so many of our STARS come for a job but stay for a career. If this sounds like the place for you join us. Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail Grapevine TX and 76051 is currently hiring a Coord-Group Housing Billing (14001SZ6).Responsibilities include Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure providing excellent service and hospitality following the brand guidelines. Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest rese rvation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with room tax incidentals tax exempt direct special billing and group bookings) according to accounting policies. Prepare review and issue bills invoices and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP s and LSOP s). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill. Follow all company and safety and security policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Report all accidents injuries and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of employees. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 14001SZ6 To search all jobs or learn more about careers with Gaylord Hotels www.marriott.com careers Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com.Application URL www.aplitrak.com adid Z2F1cmF2LnNoYXJtYS45MzYyNC42NDk2QG1hcnJpb3R0L mFwbGl0cmFrLmNvbQ