Customer Sales Associate (BilingualSpanish) - Inbound Contact Ce (Phoenix, AZ)

Customer Sales Associate (BilingualSpanish) - Inbound Contact Ce

Job description Bilingual - Must be fluent in Spanish and English - As a Bank of America Customer Marketing Sales Specialist (Inbound Contact Center) you are responsible for providing a seamless delivery of the service experience while recognizing appropriate ways to deepen relationships (sales) with each Customer. The vast majority of your time will be spent on the phone with our Customers answering and resolving initial service inquiries while making effective and smooth transitions into sales opportunities. Examples of these opportunities include offering and completing balance transfers and cash deposits into customers checking accounts as well as offering additional credit card products and services that add value for our customers and deepen our relationship (sales) with the customer. You will be required to achieve monthly sales objectives and maintain high call quality standards which will be measured in part by quality listening and Customer survey results. The majority of your scorecard measurement is dependent upon your sales success. Candidates have the ability to increase earning potential based on achieving and exceeding monthly sales and service goals. Associates utilize relationship-building and problem resolution skills to determine the most appropriate product and or services (needs based sales)in each conversation while maintaining a high level of Customer Satisfaction. Successful candidates are goal-oriented possess strong communication and relationship-building skills and are highly adaptable. Additionally candidates must possess the ability to navigate multiple computer applications while engaged in conversation with our Customers. Qualifications Required Skills Bilingual (Spanish English) Excellent oral communication skills in Spanish & English Ability to work effectively and efficiently in a multi-task high call volume environment Self-motivated and results-oriented Excellent organizational skills Strong decision making ability Ability to persuade and deepen relationship by asking effective questions to sell additional product solutions to our customers Problem solving skills Desired Skills Experience with telephone sales techniques specifically with up-selling additional products solutions Previous call center experience Previous customer service experience where sales was one of the goals measured Previous retail sales experience Computer skills 1-2 years sales skills (Call Center Retail etc.) Posting Date 07 08 2014 Location US-AZ-Phoenix Language Spanish Travel No Full Part-time Fulltime Hours Per Week 40.00 Shift 2nd Shift Weekly Schedule Tues - Sat 12 30-9pm Apply at www.bankofamerica.com careers to job number 1400045740