Specialist-Customer Care Sales (San Antonio, PR)

Specialist-Customer Care Sales

It s a powerful feeling to belong. It s finishing each other s thoughts. Laughing at the same jokes. It s that moment you feel truly and completely yourself. It s working with people who treat you like family. At Marriott we know that when you feel at home you ll make our guests feel at home. If this sounds like the place for you join us. The San Antonio Global Reservations Sales and Customer Care Center located at 17319 San Pedro Avenue 400 in San Antonio Texas is currently hiring Specialists - Customer Care & Sales (Job ID 14001K69) Classes Start October 6 2014 Do you love talking to people and helping them with their dream vacation their upcoming business trip or book a room for an upcoming wedding If you have a Spirit to Serve and have a passion for travel and hospitality then this is the job for you. Our Customer Care Sales Specialists service incoming calls in a friendly efficient manner while booking reservations.Responsibilities include Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.Follow proper escalation procedures when addressing guest concerns. Full time position Flexible schedules determined monthly Paid training is from 5 00 pm to 1 00 am Monday through Friday for 4 weeks Opportunityto work from home after 90 days Starting wage is 10.00 per hourIn addition to a competitive benefit packages Marriott employees enjoy Paid time off after 90 days for full time associates Valuable room rate food and beverage and retail discounts at global Marriott locations Convenience of having the opportunity to work from home and save time money and gas Tuition reimbursement and flexible scheduling to accommodate school schedules Retirement saving plan Professional development and career advancement opportunities To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 14001K69 Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.comConnect and network online with us www.facebook.com marriottjobsandcareers www.twitter.com marriottcareers www.linkedin.com company marriott-international www.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Application URL www.aplitrak.com adid dHVzaGFyLm1hZGl5YS41NDI3OS42NDk2QG1hcnJpb3R0L mFwbGl0cmFrLmNvbQ