Glentel Field Technician - Brockville (Full Time) (Brockville)

Glentel Field Technician - Brockville (Full Time)

Duties The Field Technician II is required to perform tasks in related technologies that may include but are not limited to multi-site systems trunking radio systems simulcast systems broadband SCADA Systems satellite systems and radio dispatch console systems. Each Field Technician II within their area has designated responsibilities to be responsive to customer requests maintain effective communication with stakeholders and is compliant with Glentel policies and procedures. Perform installation preventative and corrective maintenance on all customer and or company owned equipment in accordance with established schedules contracts policies procedures directives and guidelines in a timely and effective manner Coordinate and conduct in shop and on-site installations quality inspections and performance testing Refurbish standard equipment special purpose equipment and system components Provision commission test maintain and repair network elements services Conduct trouble analysis (i.e. testing fault isolation and repair functions logs alarms operational measurements) Liaise with appropriate departments for the effective implementation of hardware software firmware product change upgrades and commissioning of network elements services Assist Service Manager or designate in providing quotes to Sales department Operate and maintain all company vehicles and equipment in the most efficient effective and responsible manner Operate and maintain all company test equipment in the most efficient effective and responsible manner Adheres to and is compliant with the required legislative framework and regulations the Glentel Service Policy and Employee Standards Manual the Glentel Health and Safety Program Manual as well as policies procedures directives and guidelines as outlined by the employer with respect to Occupational Health and Safety Perform On Call duties and responsibilities as required and or directed by the Service Manager or designate Initiate and or respond to inquiries discuss problem details and confirm resolutions directly with customers Responds appropriately and manage customers critical situations and escalations Conducts multiple projects simultaneously and is flexible when performing functions to respond to demands and challenging environments Demonstrate resource management while understanding budgetary restraints and controlling costs Strong commitment to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams Strong proven ability in the operation of various test equipment and software tools Must be willing to travel to locations that may preclude your ability to return home each day Record labour materials and associated costs in accordance with Glentel procedures Performs other duties as required and or directed by the Service Manager or designate LITIE Skills and Qualifications Diploma from an accredited Electronic and or Technical Institute or equivalent in experience Certified Electronics Technician or equivalent Team and customer oriented with 5 years experience in the communications field Experience and multiple certifications on manufacturer s products Strong communication and presentation skills both written and verbal Competency to install maintain and repair base and repeater systems remote controls multiplexers antenna systems microwave systems and battery back-up systems Extensive knowledge of two-way RF radio and communications theory Excellent computer skills with competency in Microsoft products programming troubleshooting and performing system diagnostics on complex communication systems Experience with dispatch consoles paging infrastructure repeater systems broadband satellite systems and trunked radio systems Skilled in cabling connectorization and system optimization for large projects Strong proven ability to identify potential problems and challenging situations take appropriate action implement solutions or seek the assistance of supervisor as required Ability to work in a team environment Strong proven ability to perform required responsibilities independently with minimal supervision and direction Consistently shows a high level of performance under the pressure of time constraints in a fast-paced changing environment Excellent planning and organizing skills and ability to meet scheduled deadlines A passion to work with internal and external customers Wage 49 500.00 per annum Benefits Life accident short and long term disability insurance dental extended and special medical coverage as per policies and flex plans. Contact Information Bruce Gagnon Service Manager To apply Please apply online through our web portal. No emails faxes or mailed in resumes accepted. www.glentel.com careers business