Call Center Customer Service Rep (Greenville, NC)

Call Center Customer Service Rep

GET TO KNOW ALORICAAt Alorica we only do one thing make lives better one interaction at a time. We re a global leader in customer service and experience serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone email online chat or social media to customers who have questions concerns or confusion around a particular product or service.You re literally the voice of the brand and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIESTalks to customers over the phone email online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and or training issues Upsells to customers as necessary WHY JOIN ALORICA Every day we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees giving back matters just as much that s why we re so proud of Making Lives Better with Alorica a non-profit 501(c)(3) organization dedicated to providing assistance to employees their families and the people organizations and communities who support them.Simply put we want to make lives better one interaction at a time. And to do that we need the very best people to join us. But please allow us to entice you further As an Alorica employee you may receive Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service training and tech support to management recruiting and more. Alorica offers fun challenging opportunities to pursue your professional goals and we want you to have fun and succeed because when you re at your best that s when we re at our best. So what do you say Ready to take the next step JOB REQUIREMENTSMinimum Education and Experience High School Diploma or GED required college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows Word and Excel applications Bilingual language skills a plus Knowledge Skills and Abilities Stellar customer service skills and an overwhelming desire to make lives better one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening comprehension skills Ability to stay composed and objective Conversational patient and confident with a positive attitude WORKING CONDITIONSWork EnvironmentA climate controlled contact center environment filled with amazing people incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical DemandsConstant sedentary work. You ll typically be sitting for most of the time so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEPLet s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.You ready Let s do this. About Alorica Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications without regard to characteristics such as race color national origin religion gender age marital status disability veteran status citizenship status sexual orientation gender identity or any other status protected by law.