Interactive Voice Response (IVR) Systems and Solutions (Bangalore)

Interactive Voice Response (IVR) Systems and Solutions

astTECS -IVR Solution astTECS Interactive Voice Response (IVR) Solution is cost effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. astTECS IVR can be used to automate a wide range of business applications. It is best suited for enterprises Tele-banking travel Telphonic transaction telecom etc. to reduce the cost of conventional sales services collections inquiries and support calls .BenefitsIntelligent call routing allows your customers to reach the right agent every time. Integrate your IVR system with internal applications to improve your call center operations. Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution. Advanced call routing allows your team to be accessible via cell land line or even another IVR system. Reduce idle time in your call center with outbound campaign management. General Features Custom greeting support Multi-language voice support Custom music on hold Managing voice mail via phone or web interface T1 ISDN analog and SIP VoIP support Multiple codec support (G711alaw ulaw G729 GSM) Automate an outbound call campaign Built in conferencing solution Hosted IVR solution Flexibility to create upto 9 levels and sub-levels Seamless integration with existing EPABX Advanced Features CDR reports of all calls Voice logger Web based reporting Unlimited number of call flows Text to speech Touch tome detection (DTMF) Voice messaging Voicemail to Email Call transfering Database Interaction Technical SpecificationsINTERFACES Network Interface 2x Ehernet 10 100 Base-RJ45 ISDN PRI Interface (Optional) Mobile 4 GSM (Optional) PROTOCOLS VoIP SIP H.323. MGCP SCCP IAX2 ISDN PRI DSS1 (Q931 National Variant) Mobile GSM 850 1800 1900 MHZ Channels CODECS ADPCM G711 (A-Law & U-Law G.723.1 (Pass through) G.726. G.729 (Through purchase of commercial license) GSM ILBC Linear LPC-10 Speex PRI Card T1 E1 Port with optimum PCI interface Dimension 2U 4U form factor chasis Mounting 19 RackProduct BundlesStandalone ast IVR-S 10 1 PRI Interface. ast IVR-S 30 1 PRI Interface. ast IVR-S 60 2 PRI Interface. Loop Through ast IVR-L 30 2 PRI Interface. ast IVR-L 60 4 PRI Interface. astTECS IP IVR System ast IVR-IP 10 10 IP Channels. ast IVR-IP 30 30 IP Channels ast IVR-IP 60 60 IP Channels.