Supervisor-At Your Service (Denver, CO)

Supervisor-At Your Service

It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The Denver Marriott Tech Center located at 4900 S. Syracuse Street Denver CO 80237 is currently hiring a Supervisor-At Your Service.Responsibilities include Answer record and process all guest calls requests questions or concerns. Contact appropriate individual or department to resolve guest call request or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines check back with calle rs on hold to update status take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider s customer support line. Assist callers with credit card calling card long distance collect overseas and person to person calls. Log guest requests incidents adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training scheduling evaluating motivating and coaching employees serve as a department role model. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language prepare review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 14001EG1 Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.comConnect and network online with us www.facebook.com marriottjobsandcareers www.twitter.com marriottcareers www.linkedin.com company marriott-international www.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Application URL www.aplitrak.com adid aGltYW5zaHUubWFyd2FoLjU4NDczLjY0OTZAbWFycmlvd HQuYXBsaXRyYWsuY29t