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SOLIDA ROSS315 S Broad street Unit 1220 Philadelphia PA 19107 (215) 827-9702 solidaross111(at)hotmail.com SUMMARY OF QUALIFICATIONS10 years experience as a Business Associate in a Customer Service environment. Respectful friendly enjoys diverse people and has the ability to inspire others. Self-motivated individual who takes initiative and excels at multi-tasking and in a fast-paced environment. Persistent exceeds expectations and excels at problem solving. Positive willing to learn patient determined and a team player. Detail-oriented conscientious and well-organized. Reliable trustworthy and articulate. Valid Driver License and vehicle. PROFESSIONAL EXPERIENCEHand from the Heart Philadelphia PA 10 2016 - 2 17 2018Home Health AideMaintain records of patient care condition progress or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds baths wheelchairs or automobiles and with dressing and grooming. Care for patients by changing bed linens washing and ironing laundry cleaning or assisting with their personal care. Entertain converse with or read aloud to patients to keep them mentally healthy and alert. Run errands for clients consisting of grocery shopping picking up medical prescriptions and taking them to doctor s appointments and other outings. Keep clients motivated with activities games conversation working out and eating healthy. Strategic Security Philadelphia PA 01 2015 - 10 2016Security Guard - Rite AidMonitored and authorized entrance and departure of employees visitors and other persons to guard against theft and maintain security of premises. Wrote reports of daily activities and irregularities such as equipment or property damage theft presence of unauthorized persons or unusual occurrences. Patrolled commercial premises to prevent and detect signs of intrusion and ensure security of doors windows and gates. Escorted customers to the rest area. Pathmark Wyncote PA 09 2010 06 2014 Cashier - Customer ServiceEntered customers purchases into cash register to calculate total purchase price. Counted money gave change and issued receipt for funds received. Aided customers with coupons and determining additional discounts. Greeted clients and provided customer service assistance. Processed government personal and employment checks for cashing. VOLUNTEER EXPERIENCEFrankford High School Philadelphia PAHall Monitor NTA 2005 - 2006Assisted in monitoring hallways before during and after school hours to deescalate arguments and prevent students fights or to ensure that school policies were imposed and students observed proper decorum. Broke up fights and wrote up incident reports for the school principal and security. Store Assistant 2004 - 2006Operated a machine that printed logos and signs on T-shirts. Stocked shelves and arranged merchandise on shelves and racks for display. Created advertisements for food sales and other events. EDUCATIONCommunity College of Philadelphia Philadelphia PABusiness Coursework

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