Technician - Virteva LLC (Golden Valley, MN)

Technician - Virteva LLC

OVERVIEW Virteva is an independent IT consulting and managed services firm serving enterprise clients and medium sized businesses headquartered in the Twin Cities. Virteva offers a full range of IT infrastructure consulting services from assessments and strategic planning to design and implementation of IT business solutions. Focus areas include virtualization and optimization security and access management and messaging & collaboration solutions. Virteva also offers a full range of remote management and monitoring services including servers virtualization and messaging technologies as well as the underlying network storage and security platforms. JOB SUMMARY We are looking for a Technician who is extremely customer focused has 1 or more years experience with Microsoft Exchange and a passion to learn. The Technician Messaging Exchange will perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment including monitoring proactive maintenance and problem resolution. An on-call rotation is required as part of the position. ESSENTIAL DUTIES AND RESPONSIBILITIES Basic administrative tasks related to Exchange for example moving mailboxes adding and removing accounts patching and server updates and end user support of the Outlook client and ActiveSync. Support the implementation documentation upgrades and maintenance of the following technologies Active Directory Exchange 2003 2007 2010 2013 Microsoft Online Services (BPOS Office365) OCS 2007 Lync 2010 2013 Windows Server 2003 2008 2012 SharePoint 2007 2010 2013 Occasionally involved in the architecting and designing messaging systems Maintain a high level of client satisfaction at all times by completing jobs on schedule and by displaying a positive and helpful attitude Resolve any tickets escalated from Service Desk or client Create and publish clear and effective documents for customers Understand customers environment business requirements and policies and procedures at relates to IT Ensure complete and timely follow-through with all client contacts ESSENTIAL REQUIREMENTS 1 years of experience with Microsoft Exchange 1 years of experience in a help desk environment preferred. BE or BS Degree in one of the following subject areas Computer Science Business Administration Information Technology or related field preferred One or more advanced professional certifications related to chosen discipline (MCTSC MCITP Messaging etc.) preferred Experience with Microsoft Windows Server 2003 2008 2012 Active Directory OCS 2007 Lync 2010 2013 SharePoint 2007 2010 2013 and Microsoft Exchange 2003 2007 2010 2013