Customer Service - Quality Assurance (Corona, CA)

Customer Service - Quality Assurance

Quality Assurance Expert We are looking for enthusiastic individuals ready to enhance our customers lifestyles by providing World Class customer service advice and solutions regarding our products and services people who will turn a maybe or no to YES with enthusiasm. We re talking about people who love window treatments and who are ready to go the extra mile for our customers.The position is located in our beautiful headquarters in Corona. You would be working with friendly and enthusiastic teammates in a culture that rewards hard work and encourages fun. We believe our Higher Purpose is to Care for People so we provide industry-competitive compensation comprehensive healthcare benefits 401(k) plan continued professional development and some other great perks and fun events.Your RoleManaging the redemption of our 60-Day Exchange Policy and care recovery processes. Impress customers with each and every contact with professional courteous service outstanding product knowledge and effective follow through for all requests meeting and exceeding their expectations Ensuring one-to-one end-to-end premium customer care experiences by building strong customer relationships with a relentless focus and demand to Get it right along with the assurance of I m here for you (my customer) attitude and performance Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate to find a solution You re A Great Fit If You...Enjoy relationship building and passionate in solving customer problems Are a highly personalized character who focuses attention on the customer above all else Are an enthusiastic problem solver who can transform a frustrated customer to a happy one Possess fantastic organizational skills with the proven ability to prioritize multitask and meet deadlines Are a confident top-performer who s psyched to work in a fast-paced environment Are fun passionate and learn quickly Are a self-starter and don t need any hand holding but can take feedback well and are comfortable giving it as well Are comfortable with technology Required Education and ExperienceHigh School Diploma or equivalent Minimum of 2 years of Customer Care Service Experience or customer facing with administrative support duties Window treatments experience a plus Call Center Experience a plus Knowledge of Microsoft Office Applications - Word Excel Outlook Must be available for weekend hours Benefits 12.81 per hour plus monthly bonus 13.41- 14.00 hr Comprehensive medical dental vision plans 401K with employer match