Manager on Duty (NE) &ndash The Ritz-Carlton New Orleans (18002K (New Orleans, LA)

Manager on Duty (NE) &ndash The Ritz-Carlton New Orleans (18002K

Manager on Duty (NE) At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton New Orleans located at 921 Canal St New Orleans LA 70112 currently has the following opportunity Manager on Duty (NE) (18002K08) Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Documents and works to resolve any guest concerns or property incidents. Manages the flow of questions and directs guests within the lobby. Handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 year s experience in the guest services front desk housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service operational needs and financial objectives are met. Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest associate situation as needed to insure the integrity of the property is maintained guest satisfaction is achieved and associate well being is preserved. Empowers associates to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Verifies that associates understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Observes service behaviors of associates and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance safety staffing security and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Conducts disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPS) Understands and if necessary implements all emergency plans including accident death elevator thefts vicious crimes bombs fire etc We invite you to learn more about this position and apply at s jobs.marriott.com marriott jobs 18002K08 %3Flang en-us Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook. Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. size>