Biling Operations Spec&ndashMajor Bank (Change Mangt and bus Per (Montreal)

Biling Operations Spec&ndashMajor Bank (Change Mangt and bus Per

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to nicoleta(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is Nicoleta AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 008459 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client a well established bank is seeking a Bilingual Operations Specialist Major Bank (change management & business performance management Exp) Location Montreal QC. Duration 6 months contract with strong possibility of extension Job Description Job Family Process & ChangeBanking Group Department T& O Product Operations The Operations Specialist will be accountable for the effective implementation of change management related to new and or revised systems and product services provided through the business unit ensuring minimal disruption to the business. They will act as the escalation point for business issues related to small projects and serve as a main integration point for technical projects change management initiatives for the assigned business unit. They will work on various stages of the project lifecycle including idea and opportunity assessment business case development solution design development initiative implementation and or play a critical role in maintaining sustaining business as usual state for small projects initiatives in support of the assigned business unit. They will provide business operational subject matter expertise (SME) and knowledge to projects. KEY AREAS OF ACCOUNTABILITY Change Management Business Performance ManagementResponsibilities Identify barriers to effective business services that may exist in the assigned business unit and provide solutions to these challenges and initiatives where necessary. Identify new opportunities for improving processes for efficiency responsiveness and controls. Identify recommend and implement process improvements changes during technology project sand initiatives Investigate and resolve system or process corrections and adjustments affecting business processes and effectiveness Contribute to the development of business planning technology planning and process development related to change initiatives.Change Management Represent the business unit on projects and initiatives to provide business-specific context information and analysis on proposed changes. Initiatives may include the development and implementation of new revised products new systems or enhancements new revised processes in support of internal efficiencies and industry regulatory changes. Represent the business during change impact analysis technology and business requirements gathering review and sign-off implementation planning and support and issue escalation. Act as the primary contact for new and or revised small business projects and initiatives and liaise with other business units Project Management Office (PMO) Information Technology (IT) Account Management and external systems providers to ensure business interests are represented and understood. Review assess and recommend business readiness situations for new product introductions and feasibility of internal and external systems. Enable the business to successfully accept changes in process and systems by informing key stakeholders of the implications of changes recommend actions as appropriate. Develop business cases for initiatives using knowledge of service offerings products and processes. Assess opportunities for the migration of work in or out of assigned business units. May coordinate and or implement test plans test cases training strategy development training plans parallel test strategy and plans test documentation test specifications. Partner with Corporate Technology Development (CTD) to ensure system application design specifications developed by CTD meet the business unit expectations requirements and participate in the negotiation of solutions. Act as the liaison and intermediary for the delivery of assigned change management initiatives ensuring business impacts and requirements for successful implementation of initiatives are accurately and thoroughly defined and understood. Partner with assigned business(es) for effective and efficient delivery of new products and projects Manage the sequencing of work to ensure availability of appropriate resource capacity and capability for implementation Ensure finance risk management and regulatory requirements are achieved Work within set infrastructure model and standards for product and project delivery and identify the implementation of best practices. Create maintain and advise on intake and assessment processes for new business projects and or policy changes initiated by the business unit and or internal business partners act as SME on projects for matters related to intake and assessment. Support the implementation and maintenance of process and system changes to ensure business requirements are accurately defined business implications and impacts of initiatives are understood and leadership decisions regarding change initiatives are informed through a thorough and thoughtful analysis and recommendations. Ensure common application of standards and consistency of implementation in accordance with Bank standards and practices. Ensure the overall implementation of change (technological procedural process and organizational) is timely efficient aligned to Product Operations (PO) business priorities and consistent with the Bank s overall strategy. Define and document user requirements partnering with project teams as needed to create manuals training material or job aids. Facilitate and or participate in post-implementation activities.Business Performance Management Coordinate the issuance and tracking of problem trackers and system and process enhancements raised with internal and external system providers. Support the delivery of exceptional customer service that builds trust through responsive accurate consistent knowledgeable and available services and support. Align individual performance goals to team and organizational goals. Demonstrate behaviors that are consistent with Our Way model and aligned with company values. Recommend system changes access to systems requirements specifications process improvements Escalate deviations from plan. Create and implement User Acceptance Testing (UAT) plans and recommend actions related to results. Access data and line of business information required to fulfill accountabilities. Collect data business performance information and results from business unit senior managersKNOWLEDGE AND SKILLS University degree college diploma or equivalent work experience 5 to 7 years of project-related work experience Familiar with International Organization for Standardization (ISO) Project Management Methodology tools and templates Strong understanding of the SDLC Familiar with established process analysis and improvement tools Familiar with products operations and market practices Solid knowledge of testing strategies test plans and execution Solid knowledge of conversion parallel and implementation processes Strong knowledge of process and or project management Strong analytical and problem-solving skills with ability to analyze a component or components of a process to optimize system functionality Strong decision-making skills Tolerance and flexibility for resolving ambiguities Strong change management skills Strong prioritization skills Strong planning skills (re finance resource strategy business) Solid risk management skills Strong customer service and relationship management skills Strong facilitation presentation skills Strong conflict management resolution skills Coaching mentoring and training skills Strong teamwork and team leadership skills Strong written and oral communication skills with the capability to present and articulate complex concepts Strong multi-tasking skills covering a wide range of challenges which are independent and distinct Ability to translate business requirements into system solutions according to Bank standards Ability to document requirements acceptance test plans conversion and implementation plans Ability to support PO during business contingency Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. 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