Director - Services (South San Francisco, CA)

Director - Services

Director - Services It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The Residence Inn San Francisco Airport Oyster Point Waterfront located at 1350 Veterans Boulevard South San Francisco CA 94080is currently hiring a Dir-Services.Responsibilities include Manages housekeeping functions and staff to ensure property guest rooms public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping Recreation Health Club and if applicable Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required.CORE WORK ACTIVITIES Managing Housekeeping Operations Maintains strong working relationship with Front Office to ensure effective communications for operational issues. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guestrooms public space and employee areas are cleaned according to operating standards. Ensures compliance with all housekeeping policies standards and procedures. Initiates and maintains an effective inspection program including rooms public areas employee work and locker areas storage areas recreation areas laundry areas garage and grounds.Managing Departmental Costs Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. Understands the importance of department s operation on the overall property financial goals and educates staff on details as appropriate. Manages areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports. Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints effectively. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Empowers employees to provide excellent customer service. Develops goals and expectations for direct report managers. Celebrates successes and publicly recognizes the contributions of team members. Reviews employee satisfaction results to identify and address employee problems or concerns. Communicates expectations recognizes performance and produces desired business results.Conducting Human Resources Activities Ensures property policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Directs staff to strive for continuous improvement in all areas of responsibility.To submit your application for this job please go to s marriott.taleo.net careersection 2 jobsearch.ftl lang en Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Application URL www.aplitrak.com adid YWtzaGF0LmNoYW5kaGEuNTE0OTEuNjQ5NkBtYXJyaW90d C5hcGxpdHJhay5jb20