Part Time and Full Time Tech Support Roles (Salt Lake City, UT)

Part Time and Full Time Tech Support Roles

We are currently hiring permanent PART TIME and FULL TIME employees for helpdesk roles to join Unisys Technical Service s state-of-the-art call center in Salt Lake City UT. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. While on the job expect to use the latest technology in call center equipment as well as have access to an endless array of high tech tools applications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability top-shelf problem solving skills and your excellent customer service attitude. Job Responsibilities Responsible for providing the first-line of post-sales telephone technical support of hardware systems sub-systems and or applications for customers and or employees. Answers basic questions about installation operation configuration customization and usage of assigned products. Applies basic diagnostic techniques to identify problems investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Skills and Experience Needed High School Diploma or GED required. Previous computer technical support experience preferred. A MCP Dell or other industry identified certifications are preferred. Successful candidates should possess basic technical skills in the following areas PC hardware for workstations and laptops Network troubleshooting Windows operating systems and applications such as Microsoft Office Outlook products and Lotus Notes Smart Suite. MAC HW SW skills also a plus. The ability to communicate effectively both written and oral is imperative as well as efficient and accurate typing skills. An extensive background check is required for this position. Do you have what it takes to be mission-critical Apply today by sending your resume to elizabeth.milligan(at)manpowergroup.com for consideration