Manager - PR Crisis Comms (RemoteWest Coast)&ndash (18002MLB) (Bethesda, MD)

Manager - PR Crisis Comms (RemoteWest Coast)&ndash (18002MLB)

Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you This is a Remote position with a strong preference for someone living on the West Coast MUST BE FLUENT IN SPANISH . The Americas Brand Marketing Digitlocated at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a Manager - PR Crisis Comms (Remote West Coast). Responsibilities include The Public Relations (PR) Crisis Communications Manager is responsible for providing hotels crisis communications support during events or situations that pose a threat to a hotel s reputation. Under the direction of the PR Crisis Communications Senior Manager they will advise and assist General Managers and property teams with all crisis communications as it pertains to the media and external internal guests during any hotel emergency or safety situation. As an integral Center of Excellence (COE) within the Brand Marketing and Digital (BMD) discipline Crisis Communications PR is a strategic function encompassing the actions we take to influence our external guests internal guests owners company and community at-large. Reputation management proactive publicity measures and civic involvement are all means to accomplish the goal of protecting our hotels brands and business perception of the public at-large. Crisis Communications activities and budget must be integrated into the hotel s overall reputation management strategy and plan. All actions taken should strive to positively impact the hotel s reputation. CANDIDATE PROFILE Education and Experience College (University) degree in Liberal Arts Communications Marketing or a related field post-graduate work in a demonstrably connected field is a plus 5 years crisis communications-related experience in a corporate brand legal environment Strong written and verbal communication skills Spanish speaking Strong analytical skills Familiarity of popular consumer and industry relevant social media Familiarity with and ease of operating on the Internet Strong interpersonal and relationship skills High degree of integrity and confidentiality Sound judgment and discretion Strong organizational and planning skills Ability to work well under pressure On-camera experience in responding to a crisis whether it is reading a statement or responding to one-on-one interviews is preferred Agility to effectively manage multiple tasks simultaneously and adjust priorities Able to work independently as well as part of a team Proficiency in Microsoft Word Outlook PowerPoint Excel and basic graphic design computer software CORE WORK ACTIVITIES The following are specific responsibilities and contributions critical to the successful performance of the position Reputation Management and Crisis Communications Provide general assistance related to supporting the reputation of all Marriott International hotels across the Americas. Tasks include Exhibits exceptional communication skills throughout all functions of the job (i.e. guests department managers and fellow employees) Researches potential reputation management issues at hotels across the Americas to assess risk and possible action steps Monitors and researches issues currently impacting the industry travel around the Americas or in locations in which Marriott International hotels are located across the USA and Canada to assess exposure Assumes primary communications role for crisis incidents events (e.g. foodborne illness bed bugs evacuations labor issues etc.) that take place in hotels across the Americas when the Senior Manager Crisis Communications is unavailable Drafts responses to media inquiries about incidents occurring in supported hotels and circulates for approval if necessary to Corporate Communications and Office of General Counsel Provides timely accurate and approved responses when queried stay abreast of crisis news launch proactive communications plan internally and externally Maintains professional relationships with media points of contact and gain cooperation and respect to earn a reputation as a source of reliable and trusted information Monitors reputational issues related to data security matters that involve supported hotels Tracks media coverage of current crisis issues and develop summary reports Maintains issues report and catalogue of relevant documents Pulls-through Corporate Communications messaging across hotels of the Americas as necessary Maintains an active file of General Managers and other senior leaders that have had crisis and media training by a recognized vendor completed Marriott crisis training or are identified as spokespeople Advises leadership by tracking public attitudes and making General Managers and executive teams aware of the possible consequences of prospective decisions In the event of a severe urgent situation is available 24 hours a day seven days a week Responds to ad-hoc requests Performs other duties as assigned Occasional travel may be required To apply now go to s jobs.marriott.com marriott jobs 18002MLB %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.