Food and Beverage Operations Manager for upcoming Autograph Coll (Philadelphia, PA)

Food and Beverage Operations Manager for upcoming Autograph Coll

Here s To Your Journey with Courtyard The St. Regis brand first established luxury hospitality more than 110 years ago with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York s Fifth Avenue St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today with more than 40 of the best addresses around the world St. Regis is a place where trends are born boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis. The Courtyard Philadelphia Downtown located at 21 N Juniper St Philadelphia PA 19107 is currently hiring a Food & Beverage Operations Manager for upcoming Autograph Collection. Responsibilities include Position responsible for all the food and beverage operations which includes all culinary restaurant beverage and room service operations. Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the food and beverage culinary or related professional area. OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Oversees all culinary restaurant beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee s concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust respect and cooperation among team members. Ensures and maintains the productivity level of employees. Develops specific goals and plans to prioritize organize and accomplish your work. Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest s concerns. Understands the brand s service culture. Ensures that all employees team leaders and managers understand the brand s service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint problem until it is resolved or it has been addressed by the appropriate manager or employee. Ensures all banquet functions are up to standard and exceed guest s expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Ensures effective departmental communication and information systems through logs department meetings and property meetings. To apply now go to s jobs.marriott.com marriott jobs 180025PK %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.