Front Office Manager (Nassau)

Front Office Manager

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Performs all jobs within the Front Desk Bell Staff Switchboard and Concierge Guest Service departments as necessary. Supervisory duties include instructing assigning reviewing and planning work of others maintaining standards coordinating activities allocating personnel selecting new employees acting on employee problems recommending and approving employee promotions transfers and discipline and recommending discharge. Reviews staffing levels to ensure that guest service operational needs and financial objectives are met. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers associates to provide excellent customer service. Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations. Manages from the lobby and is highly interactive with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction. Effectively responds to and handles guest problems and complaints. Observes service behaviors of associates and provides feedback to individuals and or managers continuously strives to improve service performance. Must have a minimum of 3 years Three-Four Star Hotel experience. Must be a problem solver and service oriented. Must be able to multi task and manage a staff. Must be able to work flexible shifts to include evenings overnight weekends and or holidays.