Customer Service Representative (Belfast)

Customer Service Representative

The Customer Service Representative is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. Staff will be knowledgable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.ESSENTIAL FUNCTIONS Receive and process all incoming calls using a multiline phone. Collect and input into Provider all required registration demographic and insurance information. Conduct insurance verification and APS authorization as appropriate. Immediately schedule all clients seeking service for an assessment to be performed within two business day of the initial request. Provide information on all Sweetser services to internal and external customers as requested. Ability to triage all calls in a timely fashion. Process clients paperwork including release of information and collection of copays as appropriate. Identify utilize and maintain resources needed to communicate effectively with internal and external customers.EDUCATION High school diploma with some secondary education preferred or a minimum of four (4) years working in a related field.CERTIFICATES LICENSES REGISTRATIONS Valid state driver s license.EXPERIENCE Experience in a healthcare setting working with insurance companies referral sources. Experience working in a call center environment a plus. Persons with lived experience in the Mental Health and or Substance Abuse system are encouraged to apply.KNOWLEDGE AND SKILLS Strong communication skills. Ability to provide exceptional customer service. Ability to multi-task and to be flexible. Demonstrate the ability to operate basic office equipment to include telephone copier fax computer and printer.