Customer Service Representative &ndash (with Data Entry and Bank (Montreal)

Customer Service Representative &ndash (with Data Entry and Bank

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to Lavanya(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter s in charge of this role is Lavanya AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010383 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for a Customer Service Representative (with Data Entry and Banking ) Duration 2 months contract with a high possibility of extension. Location Markham ON Hours of Work Either Shift Tuesday to Saturday (9am to 5pm) or Sunday to Thursday (12pm to 8pm) Note Please send profile along with preference of working days Must Have Excellent Customer Service Skill Data Entry Experience Nice To Have Credit Card knowledge an asset Summary The main function of a Contact Centre customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue offer possible solutions or providing follow-up as needed. Customer service agents may be inbound outbound or a combination of both. Job Responsibilities Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken. Skills Verbal and written communication skills attention to detail customer service skills and interpersonal skills. Ability to work independently and manage one s time. Ability to accurately document and record customer client information. Previous experience with computer applications such as MS Outlook or data entry software. Education Experience High school diploma or GED preferred. 0-2 years customer service related experience required. Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing