Documentation Officer (Compliance FATCA Major Bank) (Montreal)

Documentation Officer (Compliance FATCA Major Bank)

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to stacey(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is Stacey AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 009839 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is a well-established bank situated in Mississauga ON. They are looking for a Documentation Officer (Compliance FATCA Major Bank) This is a 1 month contract with a possibility of extension. Summary The Regulatory Fulfillment team within Banking Services is responsible for reviewing FATCA documentation to ensure compliance on new account and maintenance accounts is fulfilled as per the FATCA regulation. The Regulatory Fulfillment team completes the following compliance activities Documentation review and validation Customer Follow-up Manage customer escalations from the FATCA help desk Job Description The role of the officer within the Regulatory Fulfillment team will provides a broad range of operational support and perform general to specialized processes for own functional area within Operations & Technology. The officer supports partner relationship and is responsible for maintaining operational effectiveness to ensure business objectives Services Level Goals and CEI targets are met. The role of the Regulatory Fulfillment Officer is responsible for reviewing FATCA documentation to ensure completeness create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer experience handle customer enquiries and escalate complicated enquiries and customer complaints as required. Job Accountabilities Provide sound assistance and expertise by consistently utilizing established customer service framework Positively contribute to the overall customer experience and loyalty index in each interaction Ensure necessary due diligence is taken to respond to inquiries promptly and accurately proactively providing options and solutions Build trust by demonstrating reliability accuracy and accountability Identify opportunities to improve service delivery and support process improvements Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required Ensure all required processing and enquiries are fulfilled meeting Service Level Goals Provide subject matter expertise for internal and external partners within defined area Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements Actively participate in daily touch points and work distribution Be knowledgeable and comply with Bank Codes of Conduct Identify suggest and actively participate is process improvements Understand and apply bank service center operating policies and procedures Complete assigned tasks accurately & within established standards Contribute to the achievement of satisfactory audits by understanding & following audit process guidelines Participate fully as a member of the team promote team effectiveness and contribute to a positive work environment Participate in performance management activities Keep others up to date on relevant and useful information related to day to day activities Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations Support a diverse and inclusive workplace Actively participate in performance management process including coaching career development and utilizing P3 and pulse action planning Meet changing business needs with flexibility Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible Actively participate in any cross-skilling training opportunities Job Requirements Work well independently and as part of a team Organization skills Strong analytical skills Excellent communication skills both verbal and written are essential Must be accurate resourceful and have a willingness to learn Customer driven with a focus on providing exceptional customer service at all times Ability to take ownership of a situation at all times Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. 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