Bilingual Customer Service Technician (Kansas City, MO)

Bilingual Customer Service Technician

American Performance Technologies home of Motovox is looking to add new a new Bilingual Customer Service Associate to our call center team. We are a creative innovative power sports company located in Kansas City MO. Our new Customer Service Associates are the point of contact for many of our customers who are looking to ask technical questions about our product. American Performance Technologies is a fast growing company that focuses on innovation and design. There is excellent room for growth for those that excel. We are looking for someone who has the drive and passion to bring out the best in themselves and in our company. The essential functions of this position are Resolves product or service problems by clarifying the complaint determining the cause of the problem and then selecting and explaining the best solution Attracts potential customers by answering product and service questions Understands the working parts of the products in detail Properly identify technical issues of products over the phone by description of the customer Assists customers over the phone in suggesting repair methods Suggests additional information to customers about other products and services Conducts research on internal documentations to provide solutions Documents processes and procedures Collects and analyzes customer information and produces reports on products and services Creates and distributes summary reports as requested Recommends potential products and services to management based on customer needs Works with other departments to locate information to resolve customer issues Our new team member for this position will have a minimum of a High School Diploma or equivalent and 2 years experience in a customer service position or suitable combination of education and relevant experience. The ability to technically assist customers over the phone with engine or design functions of our product is required. Written and verbal communication skills should be concise and effective and you should aspire to excellence in both work and customer service. All of our employees are expected to exhibit exemplary customer service skills both with external customers vendors visitors co-workers and management staff. American Performance Technologies is an Equal Opportunity Employer.