Assistant Food and Beverage Operations Manager - Boston Marriott (Boston, MA)

Assistant Food and Beverage Operations Manager - Boston Marriott

Here s To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment . The Boston Marriott Long Wharf located at 296 State St. Boston MA 02109 is currently hiring a Assistant Food and Beverage Operations Manager. Responsibilities include Assists with supervising food and beverage culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience High school diploma or GED 3 years experience in the food and beverage culinary or related professional area. OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 1 year experience in the food and beverage culinary or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations Assists in the ordering of F& B supplies cleaning supplies and uniforms. Supervises daily F& B shift operation and ensures compliance with all F& B policies standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to ensure that guest service operational needs and financial objective are met. Encourages and builds mutual trust respect and cooperation among team members. Develops specific goals and plans to prioritize organize and accomplish your work. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F& B areas (including General clean) identifying trends and making recommendation for improvements. Follows property specific second effort and recovery plan. Stays readily available approachable for all team members. Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available approachable for all guests. Reviews comment cards and guest satisfaction results with employees. Responds in a timely manner to customer service department request. Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets operating statements and payroll progress report. To apply now go to s jobs.marriott.com marriott jobs 18000GV9 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.