Spa Manager - W Boston Hotel and Residences (17002O6I) (Boston, MA)

Spa Manager - W Boston Hotel and Residences (17002O6I)

Here s To Your Journey with W Hotels Boldly coloring outside the lines of luxury W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more experience it all and hit repeat. We share our guests passions providing insider access to what s new and what s next. Moderation is not in our vocabulary and we know that lust for life demands more not less. W guests soak it in and live each day with a mantra Detox.Retox.Repeat. If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world then we invite you to explore a career with W Hotels. The W Boston Hotel & Residences located at 100 Stuart St Boston MA 2116 is currently hiring a Spa Manager. Responsibilities include Supports the Director of Recreation in all aspects of the pool and beach areas including overall maintenance daily upkeep cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies. CANDIDATE PROFILE Education and Experience High school diploma or GED 1 year experience in the recreation health club operations or related professional area. OR 2-year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major no work experience required. CORE WORK ACTIVITIES Supporting Recreation Operations Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Monitors quality standards and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues products systems and processes. Schedules events programs and activities as well as the work of others. Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients. Develops specific goals and plans to prioritize organize and accomplish your work. Supports the management of outside vendors including water sports and scuba. Orders and manages necessary supplies. Ensures workers have supplies equipment tools and uniforms necessary to do their jobs. Manages the children s program (e.g. coordinates activities purchases equipment and supplies etc.). Manages group activities including sand painting bon fires and team building events. Manages pool and beach areas including overall maintenance daily upkeep and cleanliness and the operation of cabana units. Providing and Ensuring Exceptional Customer Service Serves as a role model to demonstrate appropriate behaviors. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs provides guidance feedback and individual coaching when needed. Conducting Human Resources Activities Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills. Participates in the performance appraisal system process giving feedback when needed. Coordinates training activities for employees in department. Encourages and builds mutual trust respect and cooperation among team members. Communicates expectations and performance objectives to subordinates subordinates are also open to raise questions and or concerns. To apply now go to s jobs.marriott.com marriott jobs 17002O6I %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.