Bell Desk Expeditor - Gaylord Opryland Resort and Convention Cen (Bethesda, MD)

Bell Desk Expeditor - Gaylord Opryland Resort and Convention Cen

Here s To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it done spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards.The Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive Nashville TN 37214 is currently hiring a Bell Desk Expeditor. Bell Desk Expeditor Responsibilities include Monitor trends by reporting and displaying service delivery times such as check in and checkout turnaround times and amenity deliveries as well as compare service levels response times of Bellstand Door Service employees. Communicate with manager to increase the efficiencies of Bellstand Door Services by preparing timely reports to verify that the management team has access to the most current metrics. Monitor the Bellstand Door Services portion of databases to verify that all work orders are closed as well as other duties required to maintain the integrity of the database. Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels. Contribute to daily and monthly meetings by delivering pertinent information to employees. Take all guest calls for Bellstand Door Services and coordinate the requests among the Bellstand Door Services employees once a call is received enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction. Research misplaced luggage and organize the overall Bellstand Door storage areas. Contribute to daily and monthly meetings by delivering pertinent information to employees. Follow all company and safety and security policies and procedures report any maintenance problems safety hazards accidents or injuries complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving lifting carrying and placing of objects weighing in excess of 75 pounds. Stand sit or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g. run walk jog). Read and visually verify information in a variety of formats (e. g. small print). Reach overhead and below the knees including bending twisting pulling and stooping. Move over sloping uneven or slippery surfaces and steps. Move up and down stairs and or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors. To apply now go to s marriott.taleo.net careersection 2 jobdetail.ftl job 180006X0 Additional Locations Brentwood Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia Tennessee Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Additional Locations Brentwood Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia TennesseeMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Brentwood Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia Tennessee