Utility Collection Specialist (Grand Rapids, MI)

Utility Collection Specialist

SUMMARY Management Business Solutions (MBS) is seeking a Collections Specialist for our client in Kalamazoo Michigan. As a Collections Specialist you will be engaging customers who need assistance with past due accounts. The Collections Specialist is responsible for collection calls and or correspondence to coordinate payment arrangements on past due utility accounts. This position is accountable for reducing delinquency for customer accounts. RESPONSIBILITIES Conducts outbound calls in order to collect on accounts with past due balances Obtain a reason for past due account and create a budget to bring account current and maintain that current status. Document all calls and resolution efforts. Set up payment inquires and provide solutions on accounts that are past due Collaborates with leadership to achieve collections goal Meet minimum personal goals while supporting team goals. QUALIFICATIONS We re looking for critical thinkers who go above and beyond in their customer service collection savviness and provide outstanding service. If you possess the following experience and skills you may be a good fit for this role Previous experience in debt collections sales call center banking mortgage insurance High School Diploma or equivalent Excellent negotiation and communication skills verbal written listening verifying feedback Positive customer service attitude with customer service experience required Proficient in MS Office software applications such as Outlook Excel and Word. Strong attention to detail and accuracy A proven track record of being dedicated dependable and an ability to work a flexible second shift schedule between 11am-9pm. Understanding of regulations regarding debt collections compliance and financial privacy including Fair Debt Collection Act and GLB a plus. MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER