Small Engine Repair Technician - Req 905160BR (Nanuet, NY)

Small Engine Repair Technician - Req 905160BR

The Small Engine Service Technician is responsible for providing timely and quality diagnosis and repair of customers products while maintaining high customer service. This position also assists fellow Technicians with diagnosis and repair. This position promotes and sells additional products and services that directly impact the profitability of the Company. The Service Technician is also responsible for the successful tire battery and oil installation to customer vehicles following all automotive processes and procedures.Job Duties Responsibilities Performs diagnosis of customer s products Orders parts researches part availability and completes customer service orders Follows the guidelines set up by the Parts department to promote accountability and avoid shrinkage Installs mechanical or electrical parts and performs necessary repairs Creates detailed estimates and makes initial customer contact to sell the repair as applicable Looks continuously for methods to improve business performance and enhance the customer experience Serves as back-up for Automotive Service repairs to be completed per Technician classification in Auto Store Participates actively in team servicing of every customer vehicle to ensure fast expert service Dedicates work time to providing excellent customer service Promotes teamwork to deliver times and accurate customer care during all operating hours Demonstrates a sense of responsive urgency to every customer no matter what service is required Uses the Quality Service Evaluation (QSE) form to understand customer service advisor s and customer service manager s instructions Fulfills the customer s needs the first time every time Communicates with customer service manager customer service advisor and other technicians to meet Sears Automotive time standards and to exceed customer requirementsJob Requirements Ability to perform accurate diagnosis and repair of customer products including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner Ability to select and safely use basic tools or instruments to assemble adjust calibrate repair or test various products including knowledge of basic electrical principles Ability to work variable and flexible hours including extended workdays of up to 10 hours weekends and nights as necessary Ability to work around gas and oil products within the Environmental Protection Agency and Occupational Safety and Health Administration guidelines Ability to maintain the highest level of service standards and to work with management in Technician development Outstanding customer service skills Computer and database literacy skills Excellent communication skills both verbal and written Ability to read write and speak English Ability to constantly lift carry push or pull up to 10 lbs. frequently up to 50 lbs. and occasionally up to and over 100 lbs Successful completion of Sears Automotive Express Technician core curriculum Commitment to safety Use of appropriate personal protective equipment back belt safety glasses and safety shoes at all times Maintenance of individual productivity as defined by the business sales per hour standard Ability to stand and walk for prolonged periods of time Ability to handle stressful situations and work in a fast-paced environment Ability to read and utilize reportsPreferred Skills Past experience in Small Engine Repair Commitment to teamwork and mentoring others Speed and expertise when installing tires and batteriesEducation Experience HS Graduate or EquivalentYears of Related Experience < 1 YearLicense Certificate Required YesDriver s License Required YesTravel Requirements NoneAge Requirement 18 To apply to this position please use the following link s sjobs.brassring.com TGWEbHost jobdetails.aspx partnerid 455& siteid 185& areq 905160BR& codes ADPEEO EOEEqual Opportunity Employer Disability Vet.